Summary
Overview
Work History
Education
Skills
Certification
Hobbies/Intrests
Timeline
Generic

Samantha Pluskwa

South Elgin,IL

Summary

Proven multitasker and customer service expert, adept at creating positive experiences in high-pressure environments, as demonstrated at Red Robin and Five Below. Skilled in cash handling and maintaining high hygiene standards, I excel in fast-paced and busy settings, significantly enhancing guest satisfaction and operational efficiency without compromising quality. In addition, I excel at communication with my peers and with guests or customers, depending on the environment I am working in.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Red Robin
04.2024 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took to-go orders by phone, answered customer questions, and informed of accurate wait times.

Lifegaurd

St. Charles Park District
08.2020 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring the pool area and enforcing rules.
  • Monitored the safety of guests in and around a swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks daily.
  • Upheld hygiene standards in the pool and surrounding area.

Retail Sales Associate Worker

Five Below
04.2024 - 08.2024
  • Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
  • Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
  • Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
  • Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.


Education

Bachelor of Arts - Economics

Iowa State University
Ames, IA
05.2028

High School Diploma -

St. Charles East High School
St. Charles, IL
05.2024

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning
  • Cash Handling/Cashiering
  • Scheduling
  • Handling Complaints
  • Being Productive in a Stressful Environment

Certification

  • First Aid/CPR Certified

Hobbies/Intrests

I have hobbies and interests in many educational and athletic pursuits. My passions in sports are swimming, water polo, and triathlon. In high school, I swam and played water polo at the varsity and state levels, and I have continued to play water polo at Iowa State University on their club team. In addition, I enjoy educational pursuits in law, writing/reading, finance, and economics. 

Timeline

Restaurant Hostess

Red Robin
04.2024 - Current

Retail Sales Associate Worker

Five Below
04.2024 - 08.2024

Lifegaurd

St. Charles Park District
08.2020 - Current

Bachelor of Arts - Economics

Iowa State University

High School Diploma -

St. Charles East High School

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Samantha Pluskwa