Samantha Prothero
Palatka
Summary
Registered/Licensed Pharmacy Technician (Florida) with 20+ years experience. Personable and dedicated with keen eye for detail and proactive approach. Possesses foundational knowledge in pharmaceutical terminology and drug interactions, along with excellent organizational and data entry skills. Committed to ensuring accurate medication dispensing and enhancing patient care.
Overview
21
21
years of professional experience
Work History
Medical Assistant (Non-Certified)
Drivers Health Clinic
01.2024 - Current
- Obtained client medical history, medication information, symptoms, vital signs and allergies.
- Directed patients to exam rooms, fielded questions, and prepared patients for DOT Physicals, FIT tests and/or Federal and Non-Federal drug tests -including urine, hair and breath (BAT).
- Performed medical records management, including filing, organizing and scanning documents.
- Running multi-programs in a fast pace environment,
- Answering all incoming calls and directing appropriately.
- Obtain sleep studies and/or Orders.
- Obtain A1C information and/or collecting sample for A1C testing (when applicable).
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Prepared lab specimens for diagnostic evaluation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
District Pharmacy Trainer
Winn-Dixie Pharmacy
03.2022 - 11.2023
- Partnered with other healthcare professionals to deliver interdisciplinary trainings that promoted collaboration between departments within a 200+ mile radius.
- Managed scheduling and logistics for all on-site trainings, ensuring efficient use of resources and limited disruption to daily operations.
- Increased pharmacy team''s knowledge of federal and state regulations, ensuring compliance with laws and guidelines.
- Led cross-functional teams in the development of new training materials, ensuring consistency across multiple locations.
- Enhanced pharmacy staff''s efficiency by implementing comprehensive training programs.
- Improved patient safety by conducting regular medication error reduction trainings for pharmacy personnel.
- Provided ongoing coaching and mentoring to pharmacy staff members, fostering a culture of continuous learning and growth.
- Established and maintained quality control standards.
Pharmacy Technician
CVS Pharmacy
02.2012 - 03.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Pharmacy Technician
Extended Care Pharmacy
04.2004 - 01.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
High School Diploma -
Old Bridge High School
Old Bridge, NJ06-2002
Skills
- Strong communication and Problem-solving skills
- Prescription verification
- Compliance training
- Confidentiality and HIPAA
- Medical terminology knowledge
- Insurance billing/Data Entry/EMR/EHR
- Interpreting and processing medication orders
- Vital sign monitoring
- Reliable, teamwork and collaborations
- Compassionate and understanding
- Attention to detail
- Fluent in many programs including Rx30, Rxnet, Pharma-Serve, E-Clinicals, Microsoft Word, Adobe, FormFox, CerteDrive, 3b, e-screen, PDX -Enterprise
Timeline
Medical Assistant (Non-Certified)
Drivers Health Clinic
01.2024 - Current
District Pharmacy Trainer
Winn-Dixie Pharmacy
03.2022 - 11.2023
Pharmacy Technician
CVS Pharmacy
02.2012 - 03.2022
Pharmacy Technician
Extended Care Pharmacy
04.2004 - 01.2012
High School Diploma -
Old Bridge High School
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