Samantha Regalado
Summary
Dedicated individual with a proven track record in customer service, cash handling, and order accuracy. Committed to enhancing customer experiences while ensuring efficient operations.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald's
Walnut, California
10.2025 - Current
- Speed and Efficiency: Proven ability to multitask, prioritize tasks, meet strict drive thru or service time goals.
- Speed of service: Consistently meeting strict corporate delivery and order accuracy metrics.
- Customer service: Delivered a welcoming experience during busy rushes while resolving customer concerns and complaints.
- Adaptability: Flexibly handling different roles as shift needs change.
- Team Management: Communicated effectively with co-workers, trained new hires, and supported achievement of team goals.
- POS & Cash Handling: Operating computerized registers, processing cash/credit transactions.
- Food safety compliance: Strict adherence to health codes, sanitation protocols, and temperature controls.
- Equipment operation: Using kitchen machinery like fryers, grills, and automated beverage systems.
Front Desk Clerk
Beto's Mufflers
Los Angeles, California
06.2023 - 09.2025
- Managed front desk operations and greeted customers warmly.
- Answered phone calls and resolved customer inquiries to enhance satisfaction.
- Answered incoming calls and directed them to the appropriate personnel.
- Scheduled appointments and maintained accurate records for customer visits.
- Processed payments and handled cash transactions efficiently.
- Collaborated with team members to streamline customer service procedures.
- Provided information about services offered to enhance customer understanding.
- Maintained clean, orderly lobby and ensured necessary supplies were consistently stocked.
- Assisted in inventory management of parts and accessories sold.
Education
High School Diploma -
Azusa High School
Azusa07-2025
Some College (No Degree) - Nursing
Mt. San Antonio College
Walnut, CA06-2026
Skills
- Food running
- Drive-thru operations
- POS operation
- Order accuracy
- Sanitation protocols
- Cleaning and sanitizing
- Cash handling
- Time management
- Team collaboration
- Team contributions
- Customer service
Languages
Spanish
Limited
Timeline
Crew Member
McDonald's
10.2025 - Current
Front Desk Clerk
Beto's Mufflers
06.2023 - 09.2025
High School Diploma -
Azusa High School
Some College (No Degree) - Nursing
Mt. San Antonio College