Samantha Riccitelli
Astoria,NY
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
1
1
Certification
Work History
Sales Associate
Barnes & Noble
Manhattan, NY
2022 - 2022
- Delivered attentive, tailored customer service in a fast-paced retail environment.
- Supported merchandising and presentation to create visually appealing displays.
- Accurately processed transactions and maintained professionalism during peak hours.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
Assistant / Front Desk Coordinator
Imagination Hair Salon
Astoria, NY
2014 - 2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled phone and in-person inquiries with professionalism, enhancing client satisfaction and retention.
- Monitored appointment schedules to minimize cancellations and maximize stylist productivity throughout shifts.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
- Provided administrative support to management staff, contributing to overall office productivity.
Sales & Operations Associate
Earth & Me
Astoria, NY
2022 - 2023
- Educated customers on sustainable, eco-friendly products and practices.
- Maintained store presentation and cleanliness, aligning with sustainability values.
- Conducted regular audits of inventory systems, maintaining accurate stock levels in compliance with company standards.
- Increased client satisfaction by promptly addressing concerns and providing tailored solutions.
Dog Groomer
Dozo Dog
Astoria, NY
2022 - 2023
- Consulted with clients to understand preferences, ensuring personalized service for their pets.
- Thrived working in a team environment, ensuring clear and constant communication.
- Managed scheduling, customer interactions, and point-of-sale transactions.
- Executed grooming techniques to enhance pet hygiene and appearance, promoting customer satisfaction and loyalty.
- Adhered to safety protocols during grooming sessions, ensuring the well-being of all pets handled.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
Education
High School Diploma -
Long Island City High School
Long Island City, NYSkills
- Customer service
- Professional demeanor
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Goal oriented
- POS system operation
- Stocking and receiving
- Cash register operation
- Conflict resolution
Certification
- Certified Dog Groomer, Animal Behavior College - 2018-2019
- Certified Life Coach, Jay Shetty Coaching School -2023-2024
Timeline
Sales Associate
Barnes & Noble
2022 - 2022
Assistant / Front Desk Coordinator
Imagination Hair Salon
2014 - 2025
Sales & Operations Associate
Earth & Me
2022 - 2023
Dog Groomer
Dozo Dog
2022 - 2023
High School Diploma -
Long Island City High School