Samantha Rigelsky
Summary
Organized Banker specializing in retail banking, customer experience, and risk management. Dedicated to help clients make informed and financially beneficial decisions. Knowledgeable in branch operations and financial products that best support clients and the company.
Overview
12
12
years of professional experience
Work History
Personal Banker II
Fifth Third Bank
10.2022 - Current
- Provided ongoing mentorship to colleagues, building their skills in sales techniques and customer relations management.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for branch.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
Customer Service Manager
Kroger
06.2012 - Current
- Played crucial role in identifying trends related to money laundering schemes through data analysis.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Established team priorities, maintained schedules and monitored performance.
Personal Banker I
Fifth Third Bank
01.2022 - 10.2022
- Greeted customers and delivered information about new account processes.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Lead Customer Service Representative
Fifth Third Bank
04.2021 - 01.2022
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Continuously sought opportunities for professional development and stayed current with industry trends to enhance job performance.
Education
In Progress - Finance
University of Cincinnati
Skills
- Relationship Management
- Portfolio Analysis
- Written Communication
- Interpersonal Skills
Accomplishments
- Maintained top 3 lender for Cincinnati - North Region 2023
- Achieved 8% revenue growth by end of 2023 through analyzing personal score card
Timeline
Personal Banker II
Fifth Third Bank
10.2022 - Current
Personal Banker I
Fifth Third Bank
01.2022 - 10.2022
Lead Customer Service Representative
Fifth Third Bank
04.2021 - 01.2022
Customer Service Manager
Kroger
06.2012 - Current
In Progress - Finance
University of Cincinnati
Similar Profiles
Imani DardenImani Darden
Personal Banker I at Fifth Third BankPersonal Banker I at Fifth Third Bank
Jasmine BrysonJasmine Bryson
Credit Bureau Specialist at Fifth Third BankCredit Bureau Specialist at Fifth Third Bank
Rosa GarciaRosa Garcia
Retail Help Specialist at Fifth Third BankRetail Help Specialist at Fifth Third Bank
Joshua AllenJoshua Allen
Personal Banker II at Fifth Third BankPersonal Banker II at Fifth Third Bank
Stephen PetersonStephen Peterson
Personal Banker II | Licensed Personal Banker (i) at Fifth Third BankPersonal Banker II | Licensed Personal Banker (i) at Fifth Third Bank