Samantha Roberson
Stillwater,OK
Summary
Caring and compassionate professional with a proven determination to consistently excel at all assigned duties, seeking to turn medical education into continuation of rewarding career with a dynamic healthcare facility. Proficiencies: Greenway; MS Excel; MS Word; MS PowerPoint Skills: Written and verbal communication (letters, emails, presentations, face-to-face communications); Time management; Independent thinker – require minimal supervision; Team player; Dependable Languages: Spanish
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
13
13
years of professional experience
Work History
Manager
McDonald's
Charleston, MS
01.2016 - 07.2025
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored team members on operational processes and best practices.
- Implemented strategies to reduce waste and enhance overall productivity in the restaurant.
- Managed inventory levels, ensuring timely replenishment of supplies while minimizing costs.
- Enforced health and safety regulations, maintaining compliance with local standards and policies.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
Cashier
McDonald’s
Greenwood, MS
02.2015 - 01.2016
- Assist customers by providing information and resolving complaints
- Assist in processing and replenishing merchandise, monitor floor stock and ensure establishment was clean and inviting
- Issue receipts, refunds, credits, or change due to customers
- Maintain an awareness of all promotions and advertisements
- Maintain customer communication throughout the ordering or check out process
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of the front counter area.
Office Management
Fondren Trucking co
Sumner, MS
08.2015 - 01.2016
- Evaluated employees' job performance and conformance to regulations and recommended appropriate personnel action
- Trained or instructed employees in job duties or company policies or arranged for training to be provided
- Discussed job performance problems with employees to identify causes and issues and to work on resolving problems
- Implemented corporate or departmental policies, procedures, and service standards in conjunction with management
- Interpreted and communicated work procedures and company policies to staff
- Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
Sales Representative
CUTCO
Grenada, MS
04.2012 - 05.2013
- Answered questions regarding the store and its merchandise
- Completed request for special orders or contacted other stores to locate desired items
- Computed sales prices, totaled purchases and received and processed cash or credit payment
- Described merchandise and explained use, operation, and care of merchandise to customers
- Handled cash, documented returns, inventory and used point of sales system
Education
Associate of Science in Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
01.2018
Associate Degree in Art - undefined
Coahoma Community College
01.2014
Bachelor of Arts - Social Work
Delta State University
Cleveland, MS05.2026
High School Diploma -
West Tallahatchie High School
Webb, MS05.2011
Skills
- Basic coding skills for ICD/CPT
- Third Party
- Medicare
- Medicaid
- HMO
- PPO
- CMS1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Administrative Assistant
- Medical Terminology
- Patient Processing and Patient Registration
- Medical Laws & Ethics
- Medical Records Management
- Release of Information HIPAA Compliance
- Medical Transcription
- Office Accounting
- Anatomy & Physiology
- Meaningful Use
- ICD-9/ICD-10
- Team leadership
- Customer service
- Time management
- Decision-making
- Verbal and written communication
- Task delegation
- Goal setting
- Staff management
- Shift scheduling
- Sales management
Timeline
Manager
McDonald's
01.2016 - 07.2025
Office Management
Fondren Trucking co
08.2015 - 01.2016
Cashier
McDonald’s
02.2015 - 01.2016
Sales Representative
CUTCO
04.2012 - 05.2013
Associate Degree in Art - undefined
Coahoma Community College
Associate of Science in Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
Bachelor of Arts - Social Work
Delta State University
High School Diploma -
West Tallahatchie High School