Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samantha Rocha

Sarasota,FL

Summary

Dynamic professional with extensive experience in customer service and appointment scheduling. Proven ability to enhance patient satisfaction while ensuring HIPAA compliance. Skilled in managing financial transactions and supervising teams, consistently achieving operational excellence and fostering a positive environment. Adept at resolving inquiries and improving service delivery.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Greenberg Dental
Bradenton, FL
12.2023 - 03.2024
  • Greet patients and check them for appointments.
  • Schedule and confirm appointments over the phone, email, or text.
  • Answer phone calls, and respond to questions about services, hours, and insurance.
  • Verify patient insurance, and collect necessary documents.
  • Handle patient check-outs, including scheduling follow-up visits.
  • Ensure HIPAA compliance and protect patient privacy.

Shift Manager

Dairy Queen
Bradenton, FL
02.2022 - 01.2024
  • Oversee the crew during shifts to ensure smooth operations to company standards.
  • Manage the cash register, make deposits, and ensure accurate financial transactions.
  • Assist in scheduling team members to ensure secure coverage during all shifts.
  • Train new employees, and coach existing staff to improve performance.
  • Monitor stock levels, place orders, and receive shipments as needed.
  • Ensure excellent customer service and resolve guest complaints properly.

Front Desk Associate

Planet Fitness
Bradenton, FL
06.2021 - 10.2021
  • Greet members and guests and check them in using the system
  • Answer phones, and respond to member inquiries professionally.
  • Provide tours of the gym to potential members and guests.
  • Assist with member sign-ups, cancellations, and account updates.
  • Promote and explain programs and services (Black Card membership, etc.).

Education

High School Diploma -

State College of Florida
Bradenton, FL
05-2027

Skills

  • Customer service
  • Appointment scheduling
  • Insurance verification
  • Financial transactions
  • Team supervision
  • Member management

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Limited

Timeline

Front Desk Receptionist

Greenberg Dental
12.2023 - 03.2024

Shift Manager

Dairy Queen
02.2022 - 01.2024

Front Desk Associate

Planet Fitness
06.2021 - 10.2021

High School Diploma -

State College of Florida

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