Samantha Rosado

Dean's Autosport & Repair

East Stroudsburg, PA

05.2013 - 07.2024

Coordinated delivery of services to clients, ensuring timely and efficient support.
Prepared and maintained accurate records and reports on services provided and client progress.
Toggled between multiple systems and databases to look up information and update records.
Managed scheduling of appointments and service calls to meet client needs.
Monitored email and phone communication to provide prompt responses and solutions.
Provided support and guidance to clients, navigating them through service options.
Developed and maintained relationships with service providers and vendors.
Liaised between client and technician to keep parties fully informed.
Managed and updated client databases to ensure accurate and current information.
Provided customer service to ensure client satisfaction.
Handled incoming calls and inquiries from customers regarding services offered.
Coordinated service schedules and appointments with clients.
Addressed and resolved client complaints and issues in a timely manner.
Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
Developed strategies for improving customer experience with the organization's services.
Maintained positive working relationship with fellow staff and management.