Samantha Rubinstein
Springfield,MO
Summary
Proven leader in healthcare administration, notably with Mercy Hospital Springfield, where I enhanced team efficiency. Excelled in HIPAA compliance and team management, significantly improving staff performance and patient service quality. Demonstrated exceptional problem-solving abilities and multitasking skills, ensuring high standards of care and operational excellence.
Overview
7
7
years of professional experience
Work History
Patient Access Supervisor
Mercy Hospital Springfield
06.2023 - Current
- Collaborated with manager and director to maintain daily operations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Assisted in interviewing and hiring of new candidates.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Patient Service Agent-Lead
Mercy Hospital Springfield
09.2021 - 06.2023
- Trained new hires to be successful in our department.
- Learned new processes first so I could successfully teach them to our agents.
- Coached and motivated agents when errors were made Scrubbed schedules daily to make sure appointments were scheduled correctly the day before.
- Answered questions from agents via Teams or in person.
Patient Service Agent
Mercy Hospital Springfield
06.2021 - 09.2021
- Pleasantly greeted all callers and asked how to be of assistance.
- Acted as first point of contact and set appointments for patients.
- Received and routed messages to correct clinical staff members
Patient Service Representative
Mercy Hospital Springfield
11.2019 - 06.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Engaged in continuous learning and development opportunities to promote continued performance improvement.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Received, recorded and addressed incoming phone calls from patients.
Preschool Lead Teacher
Cox Health Systems
04.2019 - 11.2019
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Planned and prepared activities for students.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Educated students in foundational concepts such as shapes, numbers and letters.
Patient Service Representative
Mercy Hospital Springfield
07.2017 - 04.2019
- Routed incoming calls and messages to relevant personnel without delay.
- Scheduled appointments for sixteen providers.
- Checked patients in and out for their appointment.
- Collected applicable copays
- Greeted patients as soon as they entered the clinic.
- Schedule any upcoming appointments that are needed.
Education
No Degree - Elementary Education
Ozarks Technical Community College
Springfield, MOHigh School Diploma -
Glendale High School
Springfield, MO05.2012
Skills
- HIPAA Compliance
- Team Management
- Effective problem solving
- Multitasking and Organization
- Quality Assurance
- Phone and Email Etiquette
Timeline
Patient Access Supervisor
Mercy Hospital Springfield
06.2023 - Current
Patient Service Agent-Lead
Mercy Hospital Springfield
09.2021 - 06.2023
Patient Service Agent
Mercy Hospital Springfield
06.2021 - 09.2021
Patient Service Representative
Mercy Hospital Springfield
11.2019 - 06.2021
Preschool Lead Teacher
Cox Health Systems
04.2019 - 11.2019
Patient Service Representative
Mercy Hospital Springfield
07.2017 - 04.2019
No Degree - Elementary Education
Ozarks Technical Community College
High School Diploma -
Glendale High School
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