Samantha Sahagun
Birmingham,AL
Summary
Dynamic Shift Lead at Chick-fil-A with a strong focus on customer service and team motivation. Expert in cash handling and conflict resolution, I enhanced service quality and trained new employees, contributing to a positive work environment and improved customer satisfaction. Proven ability to adapt and lead during peak operational hours.
Overview
1
1
year of professional experience
Work History
Shift Lead
Chick-fil-A
06.2024 - Current
- Assisted in maintaining cleanliness and organization of work area.
- Supported team in executing daily operations efficiently.
- Learned safety protocols to ensure compliance with workplace standards.
- Collaborated with team members to enhance service quality.
- Adapted quickly to changing priorities and tasks throughout shifts.
- Provided assistance during peak hours to optimize workflow.
- Participated in training sessions to understand operational procedures.
- Contributed to positive customer experiences through effective communication skills.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
Education
Cordova High
Cordova, ALSkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Staff supervision
- Coaching and mentoring
- Shift leadership
- Positive attitude
- Cash handling
- Problem-solving
- Customer service management
Timeline
Shift Lead
Chick-fil-A
06.2024 - Current
Cordova High