Samantha Sanchez
Lubbock
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Agent
Chambers Bay Insurance Group
Babcock
05.2023 - Current
- Analyzed claims data to identify potential areas for enhancing policyholder protection.
- Responded promptly and accurately to client inquiries regarding coverage plans.
- Educated customers on significance of adequate insurance coverage.
- Resolved customer complaints swiftly to sustain high satisfaction levels.
- Maintained precise records of all insurance transactions using computer software systems.
- Explained coverage options to potential policyholders, addressing questions and concerns.
- Streamlined data collection processes, improving accuracy in desktop spreadsheet systems.
Warehouse Worker
Genesis Air
Lubbock
05.2020 - 05.2023
- Conducted cycle counts to ensure accurate inventory records.
- Packaged items using protective materials, including bubble wrap and foam sheets.
- Organized warehouse space to enhance efficiency in product storage.
- Operated scanners and computers for effective order tracking.
Customer Service Representative
Food King Supermarkets
Lubbock
01.2018 - 05.2020
- Executed administrative tasks, including filing paperwork, updating databases, and generating reports.
- Maintained professionalism while addressing challenging customer interactions.
- Responded to customer inquiries through phone, email, and chat channels.
- Resolved customer complaints promptly to ensure satisfaction with products and services.
Education
High School Diploma -
Monterey High School
Lubbock, TX05-2020
Some College (No Degree) - Business Education
South Plains College
Levelland, TXSkills
- Professionalism and ethics
- Customer service excellence
- Licensed insurance agent
- Problem-solving skills
- Records management
- Insurance sales expertise
- Client account management
Certification
- Property and Casualty
Languages
Spanish
Limited
Timeline
Insurance Agent
Chambers Bay Insurance Group
05.2023 - Current
Warehouse Worker
Genesis Air
05.2020 - 05.2023
Customer Service Representative
Food King Supermarkets
01.2018 - 05.2020
High School Diploma -
Monterey High School
Some College (No Degree) - Business Education
South Plains College
Similar Profiles
Robert LicalsiRobert Licalsi
Agency Development Manager at Chambers Bay Insurance GroupAgency Development Manager at Chambers Bay Insurance Group
Karen NolandKaren Noland
Realtor at Windermere Chambers Bay (Now Engels and Volkers)Realtor at Windermere Chambers Bay (Now Engels and Volkers)
Rosy TamangRosy Tamang
Customer Service Representative at Hawk's Bay Insurance GroupCustomer Service Representative at Hawk's Bay Insurance Group
Amanda BellAmanda Bell
Sr. Principal - Technology Transformation at Infosys Consulting Inc.Sr. Principal - Technology Transformation at Infosys Consulting Inc.
Taylor MillnerTaylor Millner
HR Administrator at Texas Health and Human Service CommissionHR Administrator at Texas Health and Human Service Commission