SAMANTHA SANDOVAL
Turlock,CA
Summary
Self-motivated Operations Manager successful in collaborating with clients, customers, area leaders and employees to streamline processes and deliver positive results and satisfaction. Proficient in event planning, managing a team, administrative duties, and problem solving.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dining Operations Manager
Sodexo
Turlock, CA
08.2019 - Current
- Coordinated with other departments including sales, marketing, finance, human resources to ensure efficient operations.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Supervised day-to-day workflow of 70 employees in order to maximize productivity and maintain quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised servers during catered events to ensure high standards of service were met.
- Provided guidance to staff regarding proper presentation of dishes served at catered events.
- Collaborated with chefs to develop menus for special events, corporate functions, weddings.
- Developed employee orientation and training programs for new hires.
Dining Supervisor
Covenant Village of Turlock
Turlock, CA
08.2016 - 08.2019
- Supervised and scheduled staff of sixty.
- Performed administrative tasks such as scheduling shifts for employees or creating reports on performance metrics.
- Assisted with interviewing, hiring, training, evaluating and disciplining staff members.
- Organized special events such as parties or banquets in coordination with kitchen staff members.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Dining Lead
Sodexo
Turlock, CA
05.2013 - 08.2016
- Supervise wait staff, Assign and oversee daily tasks, Certified wait staff trainer, Prepare payroll, Organize catered events, Manage meal plans and maintain records of residents’ accounts, Manage and balance all cash tills each day
Secretary I (Substitute)
Turlock Unified School District
02.2013 - 01.2016
- Customer service, Clerical duties such as typing, filing, and calendaring, assistant to administrative staff
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Assisted with special projects or tasks related to departmental functions upon request.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Hostess
Sodexo
Turlock, CA
03.2007 - 05.2011
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Ensured compliance with health and safety regulations at all times.
- Inspected facilities regularly for cleanliness, organization, and maintenance needs.
- Monitored staff performance to ensure quality service to customers.
- Supervised setup of tables prior to meal times ensuring proper presentation of dishes.
Education
Restaurant Management
Oxnard College
01.2013
General Education
Modesto Junior College
01.2010
Graduate
Turlock High School
01.2008
Skills
- ADP E-Time
- Horizon POS / Millennium
- Customer Service
- Health and safety compliance
- Expense Reports
- Onboarding and Orientation
- Troubleshooting and problem solving
- Event Planning and Implementation
- Microsoft Office expertise
- Kronos Workforce Payroll
- Employee Performance Evaluations
- Workday
References
References furnished upon request
Certification
- ServSafe Manager Certification
- Restaurant Management Certification - Oxnard college
- Restaurant Marketing Certification - Oxnard College
Timeline
Dining Operations Manager
Sodexo
08.2019 - Current
Dining Supervisor
Covenant Village of Turlock
08.2016 - 08.2019
Dining Lead
Sodexo
05.2013 - 08.2016
Secretary I (Substitute)
Turlock Unified School District
02.2013 - 01.2016
Hostess
Sodexo
03.2007 - 05.2011
Restaurant Management
Oxnard College
General Education
Modesto Junior College
Graduate
Turlock High School
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