Samantha Sauer
Mechanicsville,VA
Summary
Motivated and dependable professional pursuing entry-level customer service role. Demonstrates strong communication and problem-solving skills, ensuring positive customer interactions. Proficient in managing high call volumes and resolving issues efficiently. Committed to continuous learning and contributing to a dynamic customer service team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Miller & Rhoads
Richmond, VA
06.2025 - 09.2025
- Resolved customer issues through knowledgeable, friendly service, promoting high satisfaction levels.
- Maintained composure during stressful situations, effectively diffusing tension.
- Developed strong customer relationships through personalized assistance and support.
- Documented customer interactions, transactions, and feedback for future reference.
- Executed administrative tasks including filing paperwork and updating databases.
- Gathered customer feedback via surveys to enhance service quality.
- Provided exceptional service, ensuring overall customer satisfaction.
- Updated databases with new and modified customer information.
Dental Lab Technician
Horsey Orthodontics
Richmond, VA
11.2020 - 06.2025
- Fabricated orthodontic appliances utilizing digital and manual techniques.
- Collaborated with orthodontists to ensure precise specifications for appliances.
- Conducted quality checks on finished products to verify accuracy and durability.
- Maintained equipment and tools to optimize laboratory performance.
- Managed inventory of materials and supplies to support daily operations.
- Utilized digital scanning technology for 3D imaging of patients' teeth.
- Communicated with dentists regarding patient needs and specifications for prostheses.
- Ensured compliance with safety protocols when handling hazardous materials.
Education
Associate of Science - Dental Assisting
ECPI
Richmond VaSkills
- Database management
- Documentation processes
- Digital scanning techniques
- Quality assurance
- Inventory management
- Conflict resolution
- Effective communication
- Strong problem solving
- Time management
- Data entry
- Customer relations
- Follow-up skills
- Medical terminology
- Empathy and patience
- Punctuality and reliability
- Microsoft Office Suite
- Customer service
Certification
- CDT-Certified Dental Technician
- Infection Control Certified
- Radiology Certified
- CPR Certified
Timeline
Customer Service Representative
Miller & Rhoads
06.2025 - 09.2025
Dental Lab Technician
Horsey Orthodontics
11.2020 - 06.2025
Associate of Science - Dental Assisting
ECPI
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