Samantha Schmid
Lancaster,Pennsylvania
Summary
I've worked customer service jobs since I started working. I've learned a lot about how to read and manage the general public, and how to de-escalate or reassure those customers who need it. I'm a very social and talkative person, which comes in handy with coworkers and customers alike. Building good relationships with people is not something I've struggled with, and I really do enjoy customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
The Corner at Musser
Lancaster, Pennsylvania
08.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
Restaurant Hostess
Lancaster Brewing Company
Lancaster, Pennsylvania
09.2023 - 11.2023
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Assisted with setting up banquet rooms for special events.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Cashier
SweetFrog Premium Frozen Yogurt
Lancaster, Pennsylvania
09.2021 - 06.2022
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education
High School Diploma -
J.P. McCaskey High School
Lancaster, NY06-2022
Some College (No Degree) - Sociology And Anthropology
Millersville University of Pennsylvania
Millersville, PASkills
- Cash Handling
- Returns processing
- Cash Register Operation
- Customer Assistance
- Payment Collection
- POS system operations
- ID Verification
- Money Handling
- Liquor regulations and compliance
- Customer Relations
- Scanner operations
- Ordering and stocking
- Liquor Law Compliance
- Customer service excellence
- Merchandise Restocking
Languages
Spanish
Native/ Bilingual
Certification
- RAMP (Responsible Alcohol Management Program) Certified
Timeline
Restaurant Hostess
Lancaster Brewing Company
09.2023 - 11.2023
Cashier
The Corner at Musser
08.2023 - Current
Cashier
SweetFrog Premium Frozen Yogurt
09.2021 - 06.2022
High School Diploma -
J.P. McCaskey High School
Some College (No Degree) - Sociology And Anthropology
Millersville University of Pennsylvania
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