Samantha Shannon
Knoxville,TN
Summary
Highly organized individual with a focus on enhancing patient experiences through efficient appointment scheduling and thorough record management. Known for strong multitasking abilities and a commitment to maintaining compliance with privacy regulations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Dermatology Associates of Knoxville
Knoxville, TN
10.2025 - Current
- Welcomed patients and verified appointment information to ensure smooth check-in process.
- Managed patient check-in and check-out processes smoothly.
- Scheduled appointments using electronic health record systems accurately.
- Answered phone calls and responded to patient inquiries professionally.
- Assisted with insurance verification and documentation procedures diligently.
- Maintained organized patient records in compliance with privacy regulations.
- Coordinated communication between patients and medical staff to facilitate patient care.
- Processed payments and addressed billing inquiries to maintain accurate financial records.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Front Desk Receptionist
Residence Inn Cedar Bluff
Knoxville, TN
06.2022 - Current
- Greeted guests warmly upon arrival at the front desk.
- Managed reservations using hotel management software efficiently.
- Answered phone inquiries and provided information about hotel amenities.
- Coordinated guest check-ins and check-outs to enhance guest satisfaction and streamline operations.
- Assisted guests with special requests and resolved concerns to ensure a positive experience.
- Maintained cleanliness and organization of the front desk area consistently.
- Collaborated with housekeeping to ensure room readiness for guests.
- Processed payments and managed billing inquiries to maintain accuracy and uphold customer trust.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
Front Desk Receptionist
Best Western Plus Cedar Bluff
Knoxville, TN
08.2019 - 06.2022
- Greeted guests warmly upon arrival at the front desk.
- Managed reservations with hotel management software to optimize guest bookings.
- Answered phone inquiries and provided information about hotel amenities.
- Coordinated guest check-ins and check-outs to enhance guest satisfaction and streamline operations.
- Assisted guests with special requests and addressed concerns effectively.
- Maintained cleanliness and organization of the front desk area consistently.
- Collaborated with housekeeping to ensure room readiness for guests.
- Processed payments and addressed billing inquiries to ensure accurate financial transactions.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
Front Desk Receptionist
Best Western Plus Deer Park Hotel and Suites
Craig, Colorado
06.2019 - 08.2019
- Welcomed guests upon arrival at front desk, creating positive first impression.
- Managed reservations using hotel management software efficiently.
- Answered phone inquiries and provided information about hotel amenities.
- Coordinated guest check-ins and check-outs smoothly and promptly.
- Addressed special requests and concerns from guests, enhancing their overall experience.
- Maintained cleanliness and organization of the front desk area consistently.
- Collaborated with housekeeping to ensure room readiness for guests.
- Processed payments and resolved billing inquiries with accuracy and professionalism, ensuring guest satisfaction.
- Answered incoming calls and redirected callers to the appropriate personnel or department.
Hostess and Busser
Abuelos Mexican Restaurant
Knoxville, TN
11.2017 - 06.2019
- Greeted and seated guests promptly at Abuelos Mexican Restaurant.
- Managed reservation systems to optimize table turnover and minimize wait times.
- Coordinated with waitstaff to optimize dining flow and guest satisfaction.
- Guided customers with menu inquiries and special requests to enhance satisfaction.
- Maintained cleanliness and organization of the host station area.
- Trained new host staff on procedures and customer service standards.
- Resolved guest complaints promptly to improve overall dining experience.
- Maintained a friendly attitude towards customers at all times.
- Bussed and reset tables in an orderly fashion.
- Stocked supplies and organized storage areas for easy access.
Education
High School Diploma -
Karns High School
Knoxville05-2018
Some College (No Degree) - Nursing
Pellissippi State Community College
Knoxville, TNSkills
- Appointment scheduling
- Electronic health records
- Insurance verification
- Patient check-in/check-out
- Medical billing
- Customer service
Certification
CPR Training & Certified - 2021-2023
Timeline
Medical Receptionist
Dermatology Associates of Knoxville
10.2025 - Current
Front Desk Receptionist
Residence Inn Cedar Bluff
06.2022 - Current
Front Desk Receptionist
Best Western Plus Cedar Bluff
08.2019 - 06.2022
Front Desk Receptionist
Best Western Plus Deer Park Hotel and Suites
06.2019 - 08.2019
Hostess and Busser
Abuelos Mexican Restaurant
11.2017 - 06.2019
High School Diploma -
Karns High School
Some College (No Degree) - Nursing
Pellissippi State Community College