Samantha Shaw
Munford,TN
Summary
Dynamic Manager with a proven track record at Family Dollar, excelling in team leadership and complex problem-solving. Elevated customer satisfaction and employee engagement through innovative strategies, boosting performance and reducing turnover. Skilled in CRM and active listening, adept at driving revenue growth and optimizing resource utilization.
Overview
6
6
years of professional experience
Work History
Manager
Family Dollar
Munford, TN
12.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
High School Diploma -
Independence High School
Independence, MSSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Performance Management
- Schedule Preparation
- Performance Evaluations
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Problem-Solving
- Multitasking
- Hiring and Training
- Good Judgment
- Process Improvement
- Active Listening
- Schedule Management
Timeline
Manager
Family Dollar
12.2018 - Current
High School Diploma -
Independence High School