Samantha Shockley
Lula
Summary
Dynamic Patient Care Coordinator with extensive experience at Longstreet Clinic, excelling in patient advocacy and insurance verification. Proven ability to enhance patient satisfaction through exceptional customer service and meticulous record keeping. Skilled in managing electronic medical records and coordinating referrals, ensuring compliance with HIPAA guidelines while maintaining patient confidentiality.
Overview
10
10
years of professional experience
Work History
PATIENT CARE COORDINATOR
Longstreet Clinic Obstetrics & Gynecology
Gainesville
03.2022 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed every referral, including incoming and outgoing.
- Provided benefits for OB patients and also birth control devices and assigned devices to patients.
- Schedules appointments for Representatives to come in office and see providers.
EMERGENCY ROOM REGISTRAR
Northeast Georgia Medical Center Gainesville
Gainesville
09.2020 - 03.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Obtained payments from patients and scanned identification and insurance cards.
LEAD TEACHER
Primrose School
Gainesville
01.2019 - 09.2020
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Supervised recess, lunch and daily student intake and dismissal.
- Completed daily reports, meal count sheets, and attendance logs.
OFFICE CLERK
Phoenix at Lake Lanier
Gainesville
03.2016 - 01.2019
- Answer the phone calls and transfer to the correct departments.
- Fax over medical information.
- Schedule showings for up coming patients and their family.
- Collect payments.
- Ensure payment posting were being uploaded in a timely manner.
- Provided exceptional support to team members and management, ensuring smooth day-to-day office functions.
ASSOCIATE
Rack Room Shoes
Commerce
04.2015 - 03.2016
- Train new employees on the different job task.
- Check patients out in a timely manner.
- Inventory the stock on the trucks.
- Take deposits to bank.
Education
GED -
Lanier Technical College
Oakwood, GA06-2017
Skills
- Time management
- Attention to detail
- Patient advocacy
- Patient scheduling
- Insurance verification
- Customer service
- Record keeping
- Vendor relationship management
- Multitasking
- Healthcare documentation
- Patient confidentiality
- Medical data collection
- Multi-tasking
- Referral management
- Data entry
- Communication skills
- Organizational skills
- Electronic medical records
Timeline
PATIENT CARE COORDINATOR
Longstreet Clinic Obstetrics & Gynecology
03.2022 - Current
EMERGENCY ROOM REGISTRAR
Northeast Georgia Medical Center Gainesville
09.2020 - 03.2022
LEAD TEACHER
Primrose School
01.2019 - 09.2020
OFFICE CLERK
Phoenix at Lake Lanier
03.2016 - 01.2019
ASSOCIATE
Rack Room Shoes
04.2015 - 03.2016
GED -
Lanier Technical College