Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Hi, I’m
SAMANTHA SHORTER
Pampa,TX
Summary
Overview
11
years of professional experience
Work History
AT&T Prime Communications
Store Manager
11.2022 - Current
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Completed routine store inventories.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control, cash control, and store opening and closing procedures.
Pampa ISD
Paraprofessional
09.2020 - 11.2022
Job overview
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
Premium Wireless
Store manager
03.2019 - 06.2020
Job overview
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
Cricket Wireless
Sales Associate
06.2017 - 03.2019
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Warner Law Firm
Secretary
10.2013 - 06.2017
Job overview
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Assisted attorneys with trial preparation, resulting in improved case organization and presentation.
- Managed multiple tasks simultaneously without compromising the quality of work, ensuring that all deadlines were met consistently.
Skills
- Problem-solving
- Customer service
- Training and mentoring
- Quick learner
- Critical thinker
- Verbal and written communication
Leadership Experience
Leadership Experience
- Navigated team of associates through pandemic.
- Created leaders through focused training.
- Maintained exclusive retail environment through high standards.
- Balanced personalities and schedule requests for optimized results.
Communication Skills
Communication Skills
- Recruited and trained two-man team for exceptional results.
- Utilized communication skills to effectively communicate promotions and close sales.
- Maintained a best-in-class customer satisfaction review.
- Active listener that takes in obstacles and responds with solutions.
Timeline
Store Manager
AT&T Prime Communications
11.2022 - Current
Paraprofessional
Pampa ISD
09.2020 - 11.2022
Store manager
Premium Wireless
03.2019 - 06.2020
Sales Associate
Cricket Wireless
06.2017 - 03.2019
Secretary
Warner Law Firm
10.2013 - 06.2017
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