SAMANTHA SIEVERT
Sturtevant,WI
Summary
Dynamic retail professional with a proven track record at Party City, excelling in customer service and cash handling. Known for enhancing customer satisfaction through personalized assistance and effective communication. Recognized for leadership in team collaboration, consistently achieving sales targets while maintaining a clean and organized store environment.
Overview
12
12
years of professional experience
Work History
Cashier
Pick N Save
04.2020 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Facilitated smoother checkout process, trained new employees on POS systems.
Theater Associate
Cinemark
Kenosha , Wisconsin
07.2019 - 07.2020
- I helped with taking the tickets at the podium.
- I was polite and respectful to the guests at the movie theater.
- I showed the guests where their theater was and asked for ID if they looked underage.
- I helped clean up next to the podium with a broom and dust pan.
- I also helped clean the theater’s lobby at the end of the night.
- I collected all the ticket stubs for management.
- I also helped clean the theaters with the broom and dust pan and made sure the theater was clean before I left.
- I wished the guests a happy movie going experience.
- I called for a manager when need be.
Retail Associate
Party City
09.2015 - 06.2017
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
- Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
- Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
Cashier
Walmart
05.2009 - 10.2011
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associates - Early Childhood Care And Education
Gateway Technical College
Kenosha, WI05.2012
GED -
Shoreland Lutheran High School
Somers, WI 05.2008
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
Timeline
Cashier
Pick N Save
04.2020 - 07.2021
Theater Associate
Cinemark
07.2019 - 07.2020
Retail Associate
Party City
09.2015 - 06.2017
Cashier
Walmart
05.2009 - 10.2011
Associates - Early Childhood Care And Education
Gateway Technical College
GED -
Shoreland Lutheran High School