Samantha Sikora
Little Egg Harbor
Summary
Dedicated Customer Service Associate known for productivity and efficient task completion. Possess specialized skills in conflict resolution, communication, and time management which enable success in fast-paced environments. Excels at using empathy, patience, and active listening to address customer needs and foster positive experiences.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Wawa
Galloway
08.2018 - Current
- Providing excellent customer service in a fast-paced convenience store environment.
- Assisting customers with product inquiries and resolved issues, enhancing overall customer satisfaction.
- Greeting customers, identified their needs, and provided tailored recommendations.
- Demonstrating active listening skills to address customer questions and complaints, fostering a positive shopping experience.
- Managing transactions accurately using point-of-sale systems and cash registers.
- Processing customer orders promptly, ensuring accuracy and timeliness.
- Collaborating with team members to ensure efficient store operations during busy hours.
- Training new associates on customer service protocols and store policies.
- Maintaining organized and clean work area during shifts.
Education
Associate of Science - General Studies-Social Science
Ocean County College
Toms River, NJ10-2023
Bachelor of Science - Business Administration- Human Resource Management
Southern New Hampshire University
Hooksett, NH06-2026
Skills
- Customer service
- Complaint handling
- Complaint resolution
- De-escalation strategies
- Conflict resolution
- Policies and procedures adherence
- Multitasking Abilities
- Team collaboration
Timeline
Customer Service Associate
Wawa
08.2018 - Current
Associate of Science - General Studies-Social Science
Ocean County College
Bachelor of Science - Business Administration- Human Resource Management
Southern New Hampshire University