Samantha Sikora
Wawa
Little Egg Harbor
8
years of professional experience
Proficient customer service associate with strong conflict resolution abilities and a background in recruitment. Known for fostering positive customer experiences and supporting onboarding processes to attract top talent.
Work History
Customer Service Associate
8 Years- Providing excellent customer service in a fast-paced convenience store environment.
- Assisting customers with product inquiries and resolving issues, enhancing overall customer satisfaction.
- Greeting customers, identifying their needs, and provided tailored recommendations.
- Demonstrated active listening skills to address customer questions and complaints, creating a positive shopping experience.
- Managing transactions accurately using point-of-sale systems and cash registers.
- Processing customer orders promptly, ensuring accuracy and timeliness.
- Collaborated with team members to streamline store operations during busy hours, ensuring effective service delivery.
- Training new associates on customer service protocols and store policies.
- Maintaining organized and clean an organized area during shifts.
Human Resource Intern
4 Months- Assisted in recruitment process by screening resumes, and scheduling interviews.
- Supported onboarding activities, ensuring new hires received necessary training materials.
- Maintained employee records using HRIS, ensuring data accuracy and compliance.
- Created and updated tracking spreadsheets using MS Excel.
- Participated in job fairs and recruitment events to attract top talent.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Education
Associate of Science - General Studies-Social Science
Bachelor of Science - Business Administration- Human Resource Management
- All Semesters, 2024-2026 - Honor Roll
- 3.9 GPA
Skills
Customer service
Complaint resolution
De-escalation techniques
Conflict resolution
Time management abilities
Multitasking
Policy adherence
Team collaboration
Employee onboarding
Time management
Recruitment tactics
Timeline
Human Resource Intern
Caesars Entertainment
05.2026 - 09.2026Read More
Customer Service Associate
Wawa
08.2018 - CurrentRead More
Ocean County College
Associate of Science from General Studies-Social Science
Read More
Southern New Hampshire University
Bachelor of Science from Business Administration- Human Resource Management
Read More