Samantha Silverio
Bronx,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PCA
Preferred Home Care of New York
2024.01 - 2024.07
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Maintained clean and safe environment to promote patient safety and comfort.
Sales Agent
NY Smart Rental LLC
2023.04 - 2024.01
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Resolved customer disputes to maintain positive relationships and increase customer base.
Apple Specialist
Apple
2022.06 - 2022.11
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Met customer call guidelines for service levels, handle time and productivity.
- Created and maintained detailed database to develop promotional sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Security Officer
Harvard Protection
2021.12 - 2022.06
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Fulfillment Expert
Target
2019.04 - 2020.11
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Picked and packed order items.
Driver's Assistant
UPS
2018.12 - 2019.02
- Assisted driver with product or package deliveries to residential and commercial locations.
- Loaded products or packages onto trucks and organized items according to preset sorting procedures.
- Completed required product or package delivery documentation.
- Lifted and carried packages weighing up to 50 pounds.
- Used pallet jacks, handcarts, and dollies to transport products to truck and to customers.
- Assisted with shipment preparation and documentation to support accuracy and proper tracking.
Education
High School Diploma -
06.2018
- Extracurricular Activities: Softball player 2017-2018
Skills
- Cultural Sensitivity
- Data Collection
- Vital signs monitoring
- Personal Hygiene Assistance
- Adaptable
- Device configuration
- Product Demonstration
- Customer Service
- Client Relationship Building
- Time Management
- Data Entry
- Product Knowledge
Certification
- Google Digital Marketing and E-Commerce Training - 2021
Languages
Spanish
Native or Bilingual
Software
Microsoft Word
Windows Operating System
Gmail
Customer Service
Interests
Sports; Softball, baseball, basketball, and most recently tennis.
Arts; Videography and Photography
Technology such as computer, phones, different operating systems.
Timeline
PCA - Preferred Home Care of New York
2024.01 - 2024.07
Sales Agent - NY Smart Rental LLC
2023.04 - 2024.01
Apple Specialist - Apple
2022.06 - 2022.11
Security Officer - Harvard Protection
2021.12 - 2022.06
Fulfillment Expert - Target
2019.04 - 2020.11
Driver's Assistant - UPS
2018.12 - 2019.02
Bronx Leadership Academy High School - High School Diploma,
- Google Digital Marketing and E-Commerce Training - 2021
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