Samantha Simons
Madison,NC
Summary
Motivated Assistant Sales Manager offering 10+ years of experience in Optics, sales, management and customer service. Hard worker with a demonstrated record of success as sales team leader with exceptional relationship-building skills, communication style and motivational approach. Highly experienced and proven talent in learning new products, services and processes quickly.
Overview
8
8
years of professional experience
Work History
Assistant Sales Manager
Stanton Optical
05.2024 - Current
- Completed store opening and closing procedures by counting drawers and managing security.
- Trained new associates in successful sales and performance strategies.
- Recommended specific frames, lenses and lens coatings to suit client needs.
- Educated patients on prescription outcomes and any doctor recommendations
- Efficiently managed inventory, maintaining appropriate stock levels to meet customer demands.
Sales Manager
My EyeLab
03.2023 - 01.2024
- Explained prescriptions, optical terminology and products to customers.
- Enhanced patient experience by offering comprehensive frame styling consultations tailored to individual needs.
- Resolved escalated customer issues promptly and professionally, maintaining a positive brand reputation within the community.
- Increased sales revenue by developing and implementing effective sales strategies.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
Assistant Sales Manager
My EyeLab
01.2022 - 03.2023
- Completed store opening and closing procedures by counting drawers and managing security.
- Trained new associates in successful sales and performance strategies..
- Recommended specific frames, lenses and lens coatings to suit client needs.
- Educated patients on prescription outcomes and any doctor recommendations
- Efficiently managed inventory, maintaining appropriate stock levels to meet customer demands.
Doctors Technician
My EyeLab
08.2022 - 12.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Handled administrative tasks such as appointment scheduling, insurance, and updating patient records accurately to streamline office operations.
- Conducted thorough pre-testing for Tele-Health examinations using machines such as Auto-Refractor(ARK), Tonometer, and Digital Retinal Screening(DRS)
Sr Patient Support Coordinator/Patient Consultant
LCA Vision
08.2018 - 08.2022
- Maintained accurate and up-to-date patient records, ensuring compliance with HIPAA regulations.
- Acted as liaison between patients and surgical centers, ensuring clear communication on treatment plans, prices, and expectations.
- Educated potential LASIK candidates on procedure details, helping them make informed decisions about their vision correction options.
Call Center Supervisor
Vision Group Holdings
06.2016 - 08.2018
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Minimized workflow issues by cross-training staff on technical procedures, protocols and sales/customer service practices.
- Developed process controls and metrics for daily management of call center.
Skills
- Customer Service
- Optical Sales
- Optical knowledge
- HIPAA Compliance
- Sales team training
- Staff Management
- Complaint Handling
- Goals and performance
Timeline
Assistant Sales Manager
Stanton Optical
05.2024 - Current
Sales Manager
My EyeLab
03.2023 - 01.2024
Doctors Technician
My EyeLab
08.2022 - 12.2022
Assistant Sales Manager
My EyeLab
01.2022 - 03.2023
Sr Patient Support Coordinator/Patient Consultant
LCA Vision
08.2018 - 08.2022
Call Center Supervisor
Vision Group Holdings
06.2016 - 08.2018
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