Samantha Simpson

• Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
• Enhanced employee performance by developing and implementing comprehensive training programs.
• Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.

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• Collected data on program effectiveness to develop modifications and improvements to curricula.
• Promoted a culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.

• Studied crew members during work shift to provide feedback and guidance in improving performance.
• Set positive example for team members by providing high-quality, efficient service.
• Taught new team members correct procedures for all areas of operations.
• Collaborated with management to identify areas of improvement and develop comprehensive training programs.
• Maintained current knowledge of all team position requirements.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Checked packages and merchandise for damage and notified vendors.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Performed general housekeeping and cleaning tasks.
• Consistently lifted materials weighing as much as 60 pounds.
• Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
• Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

• Answered customer questions about hours, seating, and menu information.
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
• Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.