Samantha Smith
Denver,CO
Summary
Dynamic and customer-focused professional with a proven track record in delivering exceptional service, building strong relationships, and managing multiple responsibilities in fast-paced environments. Adept at communicating effectively, solving problems efficiently, and creating positive experiences for clients and teams alike. Excited to bring my organizational skills, adaptability, and friendly demeanor to a hostess/server role, ensuring every guest feels valued and welcomed
Overview
9
9
years of professional experience
Work History
Construction Portfolio Manager
Essex Financial Services
Denver, CO
03.2022 - Current
- Client Relations: Maintained strong relationships with clients, contractors, and stakeholders, ensuring satisfaction and clear communication throughout projects.
- Organization & Multitasking: Coordinated multiple construction projects simultaneously, managing timelines, budgets, and complex workflows.
- Attention to Detail: Ensured accuracy and compliance in financial reports, loan documentation, and inspection records, demonstrating exceptional organizational skills.
- Adaptability: Thrived in a fast-paced environment, prioritizing tasks and adapting to changing demands with ease.
Licensed Insurance Producer
State Farm
Lakewood, CO
05.2016 - 03.2022
- Customer Service: Provided exceptional service to clients by understanding their needs, answering inquiries, and offering personalized solutions.
- Communication: Engaged with a diverse clientele through phone, email, and in-person meetings, fostering positive and professional relationships.
- Sales & Upselling: Recommended tailored insurance policies, demonstrating strong interpersonal and persuasion skills to meet client needs and exceed sales targets.
- Teamwork: Collaborated with colleagues to ensure smooth operations and seamless client experiences.
Education
Bachelor of Science - Accounting
Metropolitan State University of Denver
Denver, CO05-2022
Skills
Customer Service Skills:
- Resolving client concerns and ensuring satisfaction
- Maintaining a welcoming and professional demeanor
Communication Skills:
- Active listening to understand and respond to client needs
- Active listening to understand and respond to customer preferences
Organizational Skills:
- Scheduling and prioritizing tasks effectively
- Keeping accurate records and ensuring attention to detail
Interpersonal Skills:
- Team collaboration to achieve shared goals
- Maintaining professionalism in high-pressure situations
Timeline
Construction Portfolio Manager
Essex Financial Services
03.2022 - Current
Licensed Insurance Producer
State Farm
05.2016 - 03.2022
Bachelor of Science - Accounting
Metropolitan State University of Denver
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