Samantha Southern

• Managed a team, provided training, schedules, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
• Oversaw all aspects of store operations, including sales, customer service, and inventory management
• Developed marketing campaigns to drive sales and enhance brand visibility
• Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
• Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
• Collaborated with vendors to cultivate strong supplier relationships, ensuring consistent product availability
• Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
• Created comprehensive training programs for new hires as well as ongoing development plans for existing staff members
• Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
• Fostered a supportive team environment, promoting collaboration and pride among team members
• Collaborated with vendors maintain strong supplier relationships
• Collaborated with cross-functional teams to execute successful store promotions and events
• Compared pricing for online sales
• Led the implementation of new technology systems - RB retail solutions in 2024 and currently still maintain it
• Helped create a family environment and run a team proud to work together, not against one another
• Developed and maintained strong relationships with customers
• Created and maintained warranty process

• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Collaborated with vendors to strengthen supplier relationships and ensure product availability
• Helped create a family environment and run a team proud to work together, not against one another
• Implemented employee recognition programs that boosted morale and increased employee retention
• Fostered a supportive team culture and run a team proud to work together, not against one another
• Mentored team members to develop their skills and advance within the company resulting in an increase in internal promotions
• Collaborated with vendors maintain strong supplier relationships
• Collaborated with cross-functional teams to execute successful store promotions and events
• Mentored team members to develop their skills and advance within the company resulting in an increase in internal promotions

• Assisted customers with pool, spa, and hot tub product selection based on needs and budget.
• Explained product features, care instructions, and usage guidelines to support informed purchasing decisions.
• Processed sales transactions accurately using point-of-sale system and handled cash, card, and returns.
• Maintained organized showroom displays and stocked merchandise to improve product visibility and access.
• Day to day operations

Bachelor Degree of Science in Film, Video, and Theatre with a concentration in Film and TV writing