Samantha Starkey
East Liverpool,OH
Summary
Results-driven professional excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Overview
15
15
years of professional experience
Work History
House Cleaner
Positively Clean, LLC
08.2023 - Current
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Dusted picture frames and wall hangings with cloth.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Delivered quality customer service to address urgent needs and cleaning requests.
Front Desk Receptionist
Psycare
08.2015 - 02.2017
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
Mental Health Technician
East Liverpool City Hospital
07.2014 - 08.2015
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
Home Health Aide Supervisor
Calcutta Home Health
02.2010 - 07.2014
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Provided transportation and appointments management.
- Administered medication as directed by physician.
Education
State License - Patient Care
CCCTC
Lisbon Ohio06.2014
Skills
- Scheduling
- Multi Line Phone System
- File Management
- Customer Service
Timeline
House Cleaner
Positively Clean, LLC
08.2023 - Current
Front Desk Receptionist
Psycare
08.2015 - 02.2017
Mental Health Technician
East Liverpool City Hospital
07.2014 - 08.2015
Home Health Aide Supervisor
Calcutta Home Health
02.2010 - 07.2014
State License - Patient Care
CCCTC
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