Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Samantha Stone

Shift Lead
Morgantown,PA

Summary

Seasoned Shift Lead with experience overseeing daily tasks, monitoring employees, and cultivating a productive atmosphere. Years of experience with issue resolution and interpersonal communication. Dedicated to creating and contributing to a customer-focused team. Recognized for reliable attendance and dependable performance. Passionate about concise, error-free communication with an understanding of ideal structure and format.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

Shift Lead

Joanna Store
Morgantown , PA
2016.05 - Current
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Trained and mentored new employees to maximize team performance.

Freelance Script Writer

Nuna Baby Essentials, Inc.
Morgantown , PA
2018.12 - 2019.03
  • Utilized exceptional writing, editing and proofreading skills to produce simple and engaging instructional videos for customers.
  • Worked closely with video creators throughout script writing process to maintain consistent collaboration.

Server

Meredith Manor
Pottstown , PA
2017.05 - 2018.03
  • Maintained quick, courteous, and consistent customer service throughout fast-paced, high-stress shifts.
  • Provided friendly and efficient assistance to create memorable experiences for guests.

Kitchen Staff Member

High Point Camp
Geigertown , PA
2013.09 - 2016.05
  • Maintained well-organized workspaces to maximize productivity and safety.
  • Promoted a comfortable atmosphere for guests by working to accommodate sudden adjustments and special requests.
  • Worked in a compact workplace alongside a small team of individuals to create an efficient and hospitable environment.

Education

High School Diploma -

High Point Baptist Academy
Geigertown, PA
2013.08 - 2017.06

Bachelor of Arts - English

West Chester University Of Pennsylvania
West Chester, PA
2018.08 - Current

Skills

Customer Service

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Timeline

Freelance Script Writer

Nuna Baby Essentials, Inc.
2018.12 - 2019.03

Bachelor of Arts - English

West Chester University Of Pennsylvania
2018.08 - Current

Server

Meredith Manor
2017.05 - 2018.03

Shift Lead

Joanna Store
2016.05 - Current

Kitchen Staff Member

High Point Camp
2013.09 - 2016.05

High School Diploma -

High Point Baptist Academy
2013.08 - 2017.06
Samantha StoneShift Lead