Samantha Stone
Shift Lead
Morgantown,PA
Summary
Seasoned Shift Lead with experience overseeing daily tasks, monitoring employees, and cultivating a productive atmosphere. Years of experience with issue resolution and interpersonal communication. Dedicated to creating and contributing to a customer-focused team. Recognized for reliable attendance and dependable performance. Passionate about concise, error-free communication with an understanding of ideal structure and format.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Shift Lead
Joanna Store
Morgantown , PA
2016.05 - Current
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Trained and mentored new employees to maximize team performance.
Freelance Script Writer
Nuna Baby Essentials, Inc.
Morgantown , PA
2018.12 - 2019.03
- Utilized exceptional writing, editing and proofreading skills to produce simple and engaging instructional videos for customers.
- Worked closely with video creators throughout script writing process to maintain consistent collaboration.
Server
Meredith Manor
Pottstown , PA
2017.05 - 2018.03
- Maintained quick, courteous, and consistent customer service throughout fast-paced, high-stress shifts.
- Provided friendly and efficient assistance to create memorable experiences for guests.
Kitchen Staff Member
High Point Camp
Geigertown , PA
2013.09 - 2016.05
- Maintained well-organized workspaces to maximize productivity and safety.
- Promoted a comfortable atmosphere for guests by working to accommodate sudden adjustments and special requests.
- Worked in a compact workplace alongside a small team of individuals to create an efficient and hospitable environment.
Education
High School Diploma -
High Point Baptist Academy
Geigertown, PA 2013.08 - 2017.06
Bachelor of Arts - English
West Chester University Of Pennsylvania
West Chester, PA 2018.08 - Current
Skills
Customer Service
undefinedTimeline
Freelance Script Writer
Nuna Baby Essentials, Inc.
2018.12 - 2019.03
Bachelor of Arts - English
West Chester University Of Pennsylvania
2018.08 - Current
Server
Meredith Manor
2017.05 - 2018.03
Shift Lead
Joanna Store
2016.05 - Current
Kitchen Staff Member
High Point Camp
2013.09 - 2016.05
High School Diploma -
High Point Baptist Academy
2013.08 - 2017.06