Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Samantha Stone

Shift Lead
Morgantown,PA

Summary

Seasoned Shift Lead with experience overseeing daily tasks, monitoring employees, and cultivating a productive atmosphere. Years of experience with issue resolution and interpersonal communication. Dedicated to creating and contributing to a customer-focused team. Recognized for reliable attendance and dependable performance. Passionate about concise, error-free communication with an understanding of ideal structure and format.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

Shift Lead

Joanna Store
Morgantown, PA
05.2016 - Current
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Trained and mentored new employees to maximize team performance.

Freelance Script Writer

Nuna Baby Essentials, Inc.
Morgantown, PA
12.2018 - 03.2019
  • Utilized exceptional writing, editing and proofreading skills to produce simple and engaging instructional videos for customers.
  • Worked closely with video creators throughout script writing process to maintain consistent collaboration.

Server

Meredith Manor
Pottstown, PA
05.2017 - 03.2018
  • Maintained quick, courteous, and consistent customer service throughout fast-paced, high-stress shifts.
  • Provided friendly and efficient assistance to create memorable experiences for guests.

Kitchen Staff Member

High Point Camp
Geigertown, PA
09.2013 - 05.2016
  • Maintained well-organized workspaces to maximize productivity and safety.
  • Promoted a comfortable atmosphere for guests by working to accommodate sudden adjustments and special requests.
  • Worked in a compact workplace alongside a small team of individuals to create an efficient and hospitable environment.

Education

High School Diploma -

High Point Baptist Academy
Geigertown, PA
08.2013 - 06.2017

Bachelor of Arts - English

West Chester University Of Pennsylvania
West Chester, PA
08.2018 - Current

Skills

Customer Service

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Timeline

Freelance Script Writer

Nuna Baby Essentials, Inc.
12.2018 - 03.2019

Bachelor of Arts - English

West Chester University Of Pennsylvania
08.2018 - Current

Server

Meredith Manor
05.2017 - 03.2018

Shift Lead

Joanna Store
05.2016 - Current

Kitchen Staff Member

High Point Camp
09.2013 - 05.2016

High School Diploma -

High Point Baptist Academy
08.2013 - 06.2017

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Samantha StoneShift Lead