Samantha Sullivan
Somerville,TN
Summary
Dynamic professional with a strong commitment to adapting swiftly to new challenges and driving team success. Proven expertise in problem-solving and relationship-building, ensuring positive interactions with clients and colleagues. Recognized for exceptional customer service, multitasking abilities, and effective time management. Aiming to leverage these skills to contribute to organizational growth and enhance client experiences.
Overview
14
14
years of professional experience
Work History
Managing Partner
Jason's Deli
Cordova, TN
10.2024 - Current
- Reviewed budget allocations when creating work schedules to avoid overspending.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Managed inventory levels to ensure optimal stock at all times.
- Inspected incoming materials for damage.
- Implemented loss prevention strategies to reduce shrinkage and waste.
- Participated in physical inventory counts to keep information accurate and current.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Updated and maintained store signage and displays.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Monitored progress by establishing plans, budgets and measuring results.
Catering Manager
Jason's Deli
Cordova, TN
02.2022 - 10.2024
- Addressed and resolved customer complaints, ensuring a positive experience and fostering repeat business.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Coordinated delivery times with clients and ensured that all items ordered arrived on time.
- Ensured the quality of ingredients used in meals served at catered events.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Grew sales of catering services through strategic marketing and promotions.
- Conducted staff performance evaluations, providing feedback and coaching to enhance service quality.
- Coordinated with clients to understand event requirements and preferences, ensuring high levels of satisfaction.
Catering Manager
Holiday Ham
Germantown, TN
11.2020 - 02.2022
- Addressed and resolved customer complaints, ensuring a positive experience and fostering repeat business.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Coordinated delivery times with clients and ensured that all items ordered arrived on time.
- Ensured the quality of ingredients used in meals served at catered events.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Grew sales of catering services through strategic marketing and promotions.
- Conducted staff performance evaluations, providing feedback and coaching to enhance service quality.
- Coordinated with clients to understand event requirements and preferences, ensuring high levels of satisfaction.
Assistant Catering Manager
Jason's Deli
Olive Branch, MS
01.2018 - 04.2020
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maximized quality assurance by completing frequent line checks.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Incorporated selling skills and product and service knowledge to meet customer needs.
- Entered customer orders in POS register system and created invoices to collect accurate payment.
Shift Supervisor
Jason's Deli
Memphis, TN
02.2015 - 12.2017
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved conflicts between employees to maintain positive and productive work environments.
Shift Supervisor
Pizza Hut
Oakland, TN
03.2011 - 01.2015
- Completed cash and credit card transactions accurately using POS software.
- Enforced company policies and regulations with employees.
- Supervised ongoing daily production phases.
- Helped store management meet standards of service and quality in daily operations.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Some College (No Degree) - Psychology
University of Memphis
Memphis, TNSkills
- Food safety expertise
- Interviewing expertise
- Payroll
- Profit maximization
- Microsoft outlook, word, and Excel
- Managing inventory
- Flexible and adaptable
- Team management
- Computer literacy and POS systems
- Outstanding communication
- Customer relations
Affiliations
- I coach colorguard at the local high school level and also at the independent level
Languages
Spanish
Elementary
Accomplishments
I lead my team to be the top sellers in a company-wide contest selling catered soups, and I have an extremely high satisfaction rating among catering customers as well as dine in and take out customers.
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Managing Partner
Jason's Deli
10.2024 - Current
Catering Manager
Jason's Deli
02.2022 - 10.2024
Catering Manager
Holiday Ham
11.2020 - 02.2022
Assistant Catering Manager
Jason's Deli
01.2018 - 04.2020
Shift Supervisor
Jason's Deli
02.2015 - 12.2017
Shift Supervisor
Pizza Hut
03.2011 - 01.2015
Some College (No Degree) - Psychology
University of Memphis
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