Samantha Tedford
Turning Stone Resort and Casino
Troy,NY
3
years of professional experience
Customer service professional with experience in high-volume hospitality environments, including front-of-house hosting, food running, and youth program leadership. Skilled in reservation management, POS systems, conflict resolution, and cross-functional teamwork.
Work History
Restaurant Hostess
2 Years 3 Months- Greet and seat guests efficiently in a fine dining restaurant serving 150 to 200 covers per night, ensuring a positive first impression of the dining experience.
- Manage waitlist and reservations, optimizing table turnover and guest flow.
- Handle telephone inquiries and to-go orders simultaneously while attending to in-person guest needs.
- Input orders accurately into POS terminal, process payments including credit card, cash, and gift certificates.
- Promote repeat business by personalizing guest interactions and remembering guest preferences.
- Cross-trained to support bar, kitchen, and to-go stations as needed.
- Train new hostesses on operational procedures and customer service standards.
Camp Counselor
2 Years 1 Month- Supervised and led daily activities for 30 to 45 campers under the age of 12, enforcing safety protocols throughout the program day.
- Developed and led engaging programs that promoted teamwork and personal growth among participants.
- Worked with children of varying ages, interests, skills, and developmental levels.
- Trained new counselors on best practices for camper engagement and safety standards.
- Served as a positive role model, demonstrating leadership and exemplifying the camp's core values.
Food Runner
1 Year- Delivered food orders efficiently, ensuring timely service and customer satisfaction.
- Collaborated with kitchen staff to coordinate order preparation and minimize wait times.
- Maintained cleanliness and organization of the dining area to enhance the guest experience.
- Trained new team members on operational procedures and best practices for food delivery.
- Built positive relationships with customers, contributing to repeat business.
Education
Bachelor of Fine Arts - Musical Theatre
Expected
High School Diploma
Skills
Core Skills: Customer service
Conflict resolution
Interpersonal communication
Multitasking
Adaptability
Detail-oriented
Hospitality & Operations: Guest relations
Reservation management
POS systems
Takeout service
Menu knowledge
Timeline
Restaurant Hostess
Turning Stone Resort and Casino
2024.07 - CurrentRead More
Camp Counselor
The Town of Verona
2023.07 - 2025.08Read More
Food Runner
Ye Olde Pizza Pub
2023.07 - 2024.07Read More
Vernon Verona Sherrill High School
High School Diploma
Read More
Russell Sage College
Bachelor of Fine Arts from Musical Theatre
Read More