Samantha Veletean
Bloomington,IN
Summary
Adept at fostering guest relations and resolving complex issues. Boosted customer satisfaction at Old Navy by implementing strategic service enhancements. Demonstrates expertise in multitasking and cleanliness, honed at Roosters Wings, which ensures optimal operational efficiency. Proven ability to exceed sales targets through effective relationship building and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Roosters Wings
05.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Awareness Lead, Sales Associate
Old Navy, Gap
11.2021 - 07.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Bag Staff Member
Sycamore Creek Country Club
05.2021 - 08.2022
- Developed strong relationships with golfers, fostering loyalty and repeat business for the facility.
- Streamlined the bag drop-off process for faster turnaround times and increased golfer satisfaction.
- Supported pro shop operations by stocking merchandise, assisting customers with purchases, and maintaining inventory levels.
- Contributed to an efficient work environment through clear communication with team members during peak hours.
Education
Indiana University Bloomington
Bloomington, IN 08.2023 -
High School Diploma -
Springboro High School
Springboro, OH05.2023
Skills
- Customer Service
- Strong multitasking
- Active Learning
- Cleanliness and hygiene
- Complex Problem-Solving
- Relationship Building
- Adaptable
- Time Management
- Assertiveness
- Handling Complaints
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Restaurant Hostess
Roosters Wings
05.2024 - Current
Indiana University Bloomington
08.2023 -
Awareness Lead, Sales Associate
Old Navy, Gap
11.2021 - 07.2023
Bag Staff Member
Sycamore Creek Country Club
05.2021 - 08.2022
High School Diploma -
Springboro High School