Summary
Overview
Work History
Education
Skills
Certification
Timeline
SalesAssociate

Samantha Walker

Mobile,AL

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and sales revenue, notably at AT&T and Sears Teleserve. Skilled in problem-solving and teamwork, adept at fostering client relationships and executing upselling strategies. Demonstrates a strong ability to multitask and maintain a flexible schedule, driving significant improvements in customer engagement and loyalty.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sales Associate

AT&T
07.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Technical Support Representative

Apple
12.2020 - 07.2022
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Used ticketing systems to manage and process support actions and requests.

Bartender Shift Manager

R&R Seafood
12.2019 - 12.2020
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Set up bar for operation, obtained cash bank, and stocked service bar.

Server

Butch Cassidy’s Cafe
12.2016 - 01.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Shrimp Basket
11.2014 - 12.2016
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Sales Representative

Sears Teleserve
06.2011 - 11.2016
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

Education

General Studies - High School Diploma

Alma Bryant High School
Irvington, AL
05.2010

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Outgoing personality
  • Flexible schedule

Certification

Adjuster Pro Course Complete

Timeline

Sales Associate

AT&T
07.2022 - Current

Technical Support Representative

Apple
12.2020 - 07.2022

Bartender Shift Manager

R&R Seafood
12.2019 - 12.2020

Server

Butch Cassidy’s Cafe
12.2016 - 01.2019

Server

Shrimp Basket
11.2014 - 12.2016

Sales Representative

Sears Teleserve
06.2011 - 11.2016

General Studies - High School Diploma

Alma Bryant High School

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