Samantha White
New Castle,DE
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
RAD Fertility
Newark, DE
03.2017 - Current
- Coordinated patient scheduling, ensuring optimal appointment flow and minimal wait times.
- Implemented electronic health record management to enhance data accuracy and accessibility for clinical staff.
- Facilitated communication between patients and healthcare providers, addressing inquiries and resolving issues efficiently.
- Developed patient education materials, improving understanding of treatment options and procedures.
- Trained new staff on operational workflows, fostering a collaborative team environment and enhancing service delivery.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
Medical Assistant
All About Women
Newark, DE
07.2014 - 03.2017
- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
- Managed patient records using electronic health record (EHR) systems to maintain accuracy and confidentiality.
- Trained new staff on clinical procedures and office policies, enhancing team efficiency and performance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Medical Assistant
First State Internal Medicine
Middletown, DE
10.2013 - 07.2014
- Coordinated patient scheduling and managed front desk operations to enhance office efficiency.
- Assisted in conducting routine medical procedures, ensuring compliance with health regulations.
- Maintained accurate patient records using electronic health record systems to streamline information access.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Certificate - Medical Assistant
Harris School of Business
Wilmington, DE01.2012
Diploma - Certified Nursing Assistant
Delcastle Technical High School
Wilmington, DE01.2008
Skills
- Critical thinking skills
- Appointment scheduling
- Organizational skills
- Customer service
- Attention to detail
- Scheduling
- Documentation
- Filing and recordkeeping
- New hire training
- Multitasking
Certification
- AMT Certified
- RMA ID: 2597896
- BLS Certification
Timeline
Patient Care Coordinator
RAD Fertility
03.2017 - Current
Medical Assistant
All About Women
07.2014 - 03.2017
Medical Assistant
First State Internal Medicine
10.2013 - 07.2014
Diploma - Certified Nursing Assistant
Delcastle Technical High School
Certificate - Medical Assistant
Harris School of Business