Samantha Williams
West Lafayette,IN
Summary
Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
4
4
years of professional experience
Work History
Hostess
Another Broken Egg
02.2024 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Server
StoryPoint Senior Living
01.2022 - 07.2023
- Provided excellent customer service to ensure satisfaction.
- Filled condiments and napkin containers during slack periods.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Took orders from customers accurately and in a timely manner.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Served food and beverages to patrons and confirmed complete orders.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu items, describing ingredients and cooking methods upon request.
- Set up tables in between patrons to reduce wait times.
- Garnished dishes and beverages to serve visually appealing menu items.
- Upheld high standards of sanitation in accordance with health department regulations.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Addressed complaints to kitchen staff and served replacement items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Farmers Market
Olivezia
05.2021 - 07.2023
- Created effective business plans to focus strategic decisions on long-term objectives.
- Formed and sustained strategic relationships with clients.
- Set up booth and ensured it was properly stocked with goods.
- Sold and managed products of Olivezia for the local farmer's market
Education
No Degree - Psychological Sciences
Purdue University
West Lafayette, IN05-2027
Skills
- Dining room management
- Seating coordination
- Guest complaint resolution
- Dining area maintenance
- Hospitality service expertise
- Interactive communication skills
- Positive and professional
Timeline
Hostess
Another Broken Egg
02.2024 - Current
Server
StoryPoint Senior Living
01.2022 - 07.2023
Farmers Market
Olivezia
05.2021 - 07.2023
No Degree - Psychological Sciences
Purdue University
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