Samantha Worster
Thompson,CT
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
3
3
years of professional experience
Work History
Automotive Service Writer
Cargill Chevrolet
Putnam , CT
08.2021 - 08.2024
- Recorded customer information, vehicle mileage, and details of services performed.
- Filed insurance claims when applicable and followed up with insurers regarding status updates.
- Ensured all safety protocols were strictly adhered to within the shop environment.
- Utilized knowledge of various computer programs such as Microsoft Word, Excel, Access.
- Performed administrative tasks, such as filing paperwork or entering data into computer systems.
- Entered data into computerized database accurately and efficiently.
- Processed payments from customers in accordance with company policies.
- Managed incoming calls efficiently by providing timely responses or directing them accordingly.
- Resolved customer complaints in an efficient manner while maintaining high levels of professionalism.
- Used filing systems to improve document management and organization.
- Coordinated support to facilitate general office operations.
Education
High School Diploma -
Tourtellotte Memorial High School
Thompson, CT06-2021
Skills
- Microsoft expertise
- Strong Organization
- Communicating with clients
- Work order processing
- Cost Estimates
- Maintaining status reports
- Invoice Verification
- Sales Transactions
- Coordinating schedules
- Technical knowledge
Timeline
Automotive Service Writer
Cargill Chevrolet
08.2021 - 08.2024
High School Diploma -
Tourtellotte Memorial High School
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