Samantha Yassin
Walmart
CLERMONT,FL
1
Certification
2
years of professional experience
Dedicated Team Lead skilled in customer service and problem-solving. Delivered enhanced shopping experiences and elevated customer satisfaction through effective cash handling and team training. Focused on optimizing store performance and maintaining organized operations using point-of-sale systems and inventory management.
Work History
Cashier Team Lead
1 Year- Supervised cashier team, ensuring efficient customer service and accurate transactions.
- Trained new cashiers on register operations and company policies for optimal performance.
- Coordinated scheduling to maintain adequate staff coverage during peak hours.
- Resolved customer inquiries and issues promptly to enhance shopping experience.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Network Assistant
6 Months- Coordinated installation and configuration of networking equipment and software solutions.
- Assisted in monitoring network performance and troubleshooting connectivity issues.
- Supported daily operational tasks through documentation of network changes and incidents.
- Engaged in user training sessions to enhance understanding of network tools and best practices.
Education
Associate of Science - Information Technology
- Awarded President's List
- Cum Laude
Skills
Customer engagement
Team management
Positive attitude
Punctual and reliable
Flexible schedule
Transaction accuracy
Issue resolution
Cash management
Certification
Help Desk Technician
Information Technology Analyst
Info Tech Support Specialist
CompTIA 100+
Timeline
Cashier Team Lead
Walmart
08.2025 - CurrentRead More
Network Assistant
Khan Consulting
07.2024 - 01.2025Read More
Lake Sumter State
Associate of Science from Information Technology
Read More