SAMANTHA KING
Natapoc Lodge
Entiat,WA
20
years of professional experience
Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven skills in fast paced environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills.
Work History
Fitness Instructor
3 Years 8 Months- Managed and instructed diverse group fitness classes, enhancing members' skills and fostering a sense of community.
- Adapted instruction and exercises to accommodate different abilities, fitness levels, and individual member needs.
- Promoted a positive member experience through attentive customer service, clear communication, and a supportive approach to fitness instruction.
- Organized and facilitated fitness center events, boosting member engagement and strengthening community ties.
- Maintained open communication with members through one-on-one conversations, addressing questions, concerns, and fitness-related needs.
- Cultivated positive member experience through attentive customer service and supportive fitness instruction.
Property Manager
6 Years 2 Months- Cultivated strong relationships with company and owners by proactively addressing concerns.
- Administered property-related budgets, reviewed invoices and tracked costs.
- Managed property budgets, reviewed invoices, and tracked costs to ensure financial accuracy.
- Recorded and organized rental payments and payment dates to maintain thorough financial documentation.
- Promoted positive company and owner relationships through proactive attention to concerns.
Vineyard Operations Assistant
2 Years 9 Months- Collaborated with team to execute daily vineyard operations, adapt to changing priorities, and sustain an efficient work environment.
- Created and implemented new processes and procedures to enhance consistency and organization in vineyard operations.
- Coordinated vineyard schedules and seasonal activities to ensure timely completion of tasks.
- Applied basic chemistry principles to vineyard operations, including preparation and handling of materials and solutions.
- Developed and documented new company-wide processes and procedures when established systems were not available, improving consistency and organization.
- Learned and developed new technical and operational skills while taking on increasing responsibilities across vineyard activities.
Patient Safety Assistant
6 Months- Monitored patients continuously, documenting behaviors, conditions, and activities to ensure accurate and comprehensive patient records.
- Provided continuous patient monitoring and maintained detailed, accurate documentation and charting regarding patient behaviors, conditions, and activities.
- Assisted patients facing safety concerns, including those at risk for suicide, falls, confusion, and dementia-related behaviors, fostering a safer environment.
- Collaborated with nurses, physicians, and hospital staff to relay patient conditions, behaviors, safety concerns, and changes in care needs, supporting coordinated care.
- Worked respectfully with patients from diverse backgrounds while adapting communication and support to meet individual needs.
- Maintained strict confidentiality when handling sensitive patient information and followed hospital policies and procedures regarding privacy and patient safety.
Front Desk Receptionist
7 Months- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Verified patient insurance details to ensure coverage accuracy., demographic and health history to keep information current.
- Maintained cleanliness and organization in the waiting room for patient comfort. and organized by stacking magazines, removing trash and cleaning glass.
- Coordinated with translators to relay sensitive patient information and provide personalized service to diverse individuals.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Managed high volume of incoming calls to support efficient office operations.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Completed patient referrals to other medical specialists.
- Assisted patients in completing necessary medical forms accurately. necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
Office Manager
1 Year 11 Months- Established workflow processes, monitored daily productivity, and implemented modifications to enhance team performance.
- Managed budgets, scheduling, and itineraries for employees and events to streamline operations.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Sourced vendors for special projects and negotiated contracts to ensure alignment with project requirements.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Arranged corporate and office conferences for company employees and guests.
- Maintained computer and physical filing systems.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
Insurance Representative
1 Year 11 Months- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Maintained comprehensive records of individual insurance claims to ensure accurate and accessible client files.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Conducted prospective client interviews to assess needs, policy requirements and financial resources for best plan options for individuals.
- Delivered presentations on financial well-being to individuals and groups, effectively cultivating new business in term and whole life insurance.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Displayed consistent, positive attitude toward customers, peers and other personnel, even during high-stress situations.
- Kept detailed records on individual insurance claims and incorporated into detailed client files.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Acted as emotional support for customers experiencing catastrophic situations.
Personal Banker
3 Years 1 Month- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Networked to grow client base and facilitate expansion of existing clients' financial portfolios.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Assisted customers in setting up or closing accounts, completing loan applications, and enrolling in new services to enhance their banking experience.
- Promoted financial products by maintaining excellent service offering knowledge.
- Processed customer requests for statements, ordered additional checks, and updated personal information in database, ensuring accuracy and compliance with privacy standards.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Entered customer contact information into database accurately. and payment data into system carefully observing corporate confidentiality procedures.
- Initiated contact with customers to address issues promptly. as soon as issues arose to immediately find resolution before problem escalated.
Education
Bachelor of Arts - Psychology
Associate of Arts - Theology
Associate of Arts - General Studies
Skills
Customer Service
Communication skills
Patient scheduling
Appointment management
Administrative Tasks
Office Coordination
Time management
Computer Proficiency
Medical Recordkeeping
Medical terminology knowledge
HIPAA regulations
Collaboration and Teamwork
Problem Solving
Timeline
Vineyard Operations Assistant
Vindicta
08.2023 - 05.2026Read More
Fitness Instructor
The Barn Fitness Center
02.2023 - CurrentRead More
Patient Safety Assistant
Confluence Health
11.2021 - 05.2022Read More
Property Manager
Natapoc Lodge
08.2020 - CurrentRead More
Front Desk Receptionist
Goodskin Dermatology
11.2019 - 06.2020Read More
Office Manager
Troutdale Foursquare
11.2017 - 10.2019Read More
Insurance Representative
State Farm
10.2015 - 09.2017Read More
Personal Banker
US Bank
05.2006 - 06.2009Read More
Mt. Hood Community College
Associate of Arts from General Studies
Read More
Portland Bible College
Associate of Arts from Theology
Read More
Portland State University
Bachelor of Arts from Psychology
Read More