Samantha Pickolick
Oakland,CA
Summary
Accomplished manager with a proven track record at Pet Food Express, enhancing customer satisfaction and streamlining operations for growth. Expert in operations management and fostering team development, demonstrated through strategic leadership and effective staff training. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Pet Food Express
06.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Outdoor Trips Manager
San Francisco State University
01.2020 - 06.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
General Manager
Pursuit Collection
05.2019 - 08.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
Education
Master of Science - Library Information Science
San Jose State University
San Jose, CA06.2025
Bachelor of Science - Parks, Recreation And Leisure Management
San Francisco State University
San Francisco, CA06.2021
Skills
Customer Relations
Staff Training and Development
Operations Management
Employee Scheduling
Recruiting and interviewing
Marketing knowledge
Employee Performance Evaluations
Project Management
Timeline
Assistant Manager
Pet Food Express
06.2022 - Current
Outdoor Trips Manager
San Francisco State University
01.2020 - 06.2020
General Manager
Pursuit Collection
05.2019 - 08.2019
Master of Science - Library Information Science
San Jose State University
Bachelor of Science - Parks, Recreation And Leisure Management
San Francisco State University
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