Samantha Nicole Remulla
Las Vegas
Summary
Highly personable professional with background as Member Host. Offered exceptional customer service, handled administrative duties and managed member events in past roles. Strong interpersonal skills paired with ability to handle conflict resolution effectively. Positively influenced member experiences through proactive communication and problem-solving abilities.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
Work History
Member Specialist
Sam's Club
Las Vegas
08.2023 - Current
- Welcomed members and guided them through store offerings.
- Assisted members with product inquiries and provided recommendations.
- Trained new staff on customer engagement and store policies.
- Addressed member concerns promptly to enhance satisfaction and loyalty.
- Resolved customer complaints regarding services or products in a timely manner.
Costumer Service Representative
Marshalls
Las Vegas
11.2020 - 01.2024
- Assisted customers with product inquiries and concerns.
- Processed transactions efficiently at the cash register.
- Maintained clean and organized sales floor displays.
- Resolved customer complaints with empathy and professionalism.
Pool Attendant
Mandalay Bay Resort & Casino Las Vegas
Las Vegas
01.2020 - 03.2021
- Assisted guests with poolside inquiries and service requests.
- Provided first aid assistance as needed during guest emergencies.
- Enforced resort rules to ensure a safe and enjoyable environment for guests.
- Greeted customers upon arrival at the door pool area.
Education
St. Peregrine Institute
Bacoor , PHSkills
- Customer relationship management
- Product knowledge
- Staff training
- Complaint resolution
- Effective communication
- Problem solving
- Time management
- Multitasking proficiency
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Member Specialist
Sam's Club
08.2023 - Current
Costumer Service Representative
Marshalls
11.2020 - 01.2024
Pool Attendant
Mandalay Bay Resort & Casino Las Vegas
01.2020 - 03.2021
St. Peregrine Institute