Samara Centeno

-Provided friendly and professional customer service to patrons while managing daily front desk responsibilities.

-Built positive relationships with patrons, coworkers, and supervisors through clear communication and a helpful, professional approach.

-Assisted patrons with questions and concerns, ensuring a welcoming and organized environment.

-Monitored facility conditions and enforced policies to maintain safety for patrons and staff.

- Communicated facility concerns when they arose and ensured they were addressed properly

Collaborated with team and supervisors on daily tasks to ensure smooth operations.

-Provided attentive and professional service to guests, anticipating needs and responding promptly to create a positive experience.

-Managed guest greetings, phone calls, reservations, and seating while maintaining accuracy and organization

-Communicated and coordinated closely with servers, food runners, bussers, and management.

-Helped train new staff on professional presentation, guest services and efficient work practices.

-Managed the sales process from the initial inquiry and facility tour through follow-up and membership enrollment.

-Used a consultative sales approach to identify customer needs, communicate membership benefits, and close sales.

-Earned recognition for strong sales performance while building lasting relationships with prospective and existing members

-Maintained accurate member accounts, sales records, and customer communications

-Resolved member concerns professionally and supported customer retention through responsive service.