Summary
Overview
Work History
Education
Skills
Timeline
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Samara Kroh

Brooklyn Park,MN

Summary

Customer-focused professional with extensive experience in leadership, client relations, and financial transactions. Proven track record of managing teams and executing high-volume transactions while delivering exceptional customer service. Core competencies include problem-solving and organizational skills, aimed at enhancing efficiency in a dynamic environment. Career aspirations align with contributing to State Farm’s commitment to excellence.

Overview

2
2
years of professional experience

Work History

Shift Leader

Caribou Coffee
Brooklyn Park, MN
10.2024 - Current
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.
  • Managed daily cash handling, balancing tills, and reconciling transactions.
  • Supervised and trained employees, fostering a positive and efficient work environment.
  • Resolved customer concerns promptly, ensuring service recovery and brand loyalty.
  • Memorized menu items and recipes for ever-evolving menu.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.

Assistant Manager

Spirit Halloween LLC
Brooklyn Park , MN
08.2024 - 10.2024
  • Directed daily store activities, such as opening and closing.
  • Recommended suitable products to enhance customer satisfaction.
  • Handled sales transactions, ensuring accurate billing and cash management.
  • Recruited and educated staff, guaranteeing compliance with company standards.

Shift Leader

Pizza Ranch Buffet
Champlin, MN
06.2023 - 07.2024
  • Oversaw shift activities, maintaining efficient customer service and workflow.
  • Processed monetary exchanges and ensured balance reconciliation.
  • Trained team in service standards to enhance efficiency.
  • Ensured a well-maintained and orderly workplace.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Education

Life Insurance Producer License - Insurance

Xcel Insurance Training
Jacksonville, FL
02-2025

GED -

Osseous Adult Learning Center
Brooklyn Park
02-2022

Skills

  • Interpersonal relations
  • Client service
  • Resource management
  • Team leadership
  • Positive attitude
  • Employee relations
  • Client relationship management
  • Multitasking in fast-paced environments
  • Customer service excellence
  • Conflict Resolution Skills

Timeline

Shift Leader

Caribou Coffee
10.2024 - Current

Assistant Manager

Spirit Halloween LLC
08.2024 - 10.2024

Shift Leader

Pizza Ranch Buffet
06.2023 - 07.2024

Life Insurance Producer License - Insurance

Xcel Insurance Training

GED -

Osseous Adult Learning Center

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Samara Kroh