Samaria Smith
Summary
Elevated student engagement and academic growth as a Substitute Teacher at Paulding County School District, leveraging strong classroom management and relationship-building skills. As Customer Service Team Lead at Walmart, demonstrated exceptional verbal communication and leadership, enhancing team performance and customer satisfaction. Proven ability to manage time effectively and foster positive environments.
Overview
4
4
years of professional experience
Work History
Substitute Teacher
Paulding County School District
11.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Enforced school and class rules to maintain order in classroom.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Customer Service Team Lead
Walmart
02.2021 - 09.2024
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Education
High School Diploma -
Paulding County Highschool
Dallas, GA06-2020
Skills
- Classroom management
- Relationship building and management
- Verbal and written communication
- Student engagement
- Behavior management
- Customer focused
- Time management
Timeline
Substitute Teacher
Paulding County School District
11.2024 - Current
Customer Service Team Lead
Walmart
02.2021 - 09.2024
High School Diploma -
Paulding County Highschool
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