Samarq Sanders
Summary
Detail-oriented Assistant Manager experienced in establishing clear guidelines and enforcing consistent policies to achieve organizational objectives. Achieved high productivity and effective team dynamics through strong relationship-building, decision-making, and operational management skills. Focused on maximizing employee engagement and performance by utilizing training and morale-building techniques.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Jiffy Lube
Alexandria
05.2023 - Current
- Assisted in managing daily operations and workflow efficiency.
- Trained new team members on company policies and procedures.
- Oversaw inventory management and maintained stock levels.
- Coordinated customer service initiatives that improved client satisfaction.
- Ensured compliance with safety regulations and company standards.
- Facilitated team meetings to align on goals and track progress.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed reports on sales trends, inventory levels, and financial data to inform decision-making.
Lube Technician
Jiffy Lube
Alexandria
08.2022 - 05.2023
- Inspected vehicles for oil and fluid levels to ensure optimal performance.
- Performed oil changes and fluid replacements following established safety procedures.
- Maintained cleanliness of work area and tools to promote a safe environment.
- Assisted customers with service recommendations based on vehicle condition.
- Collaborated with team members to streamline workflow during peak hours.
- Monitored inventory levels of oils and filters to ensure availability of supplies.
- Educated customers on vehicle maintenance for improved longevity and safety.
- Performed oil changes and lubrication services on a variety of vehicles.
- Executed routine maintenance tasks including tire rotations and battery checks efficiently.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
- Checked fluids and maintenance-related parts and topped off or replaced.
- Installed new windshield wiper blades and checked tire pressure.
- Maintained tools, test equipment and materials, keeping work areas organized.
- Kept shop area neat and clean by removing debris and safely disposing of used oil.
- Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
- Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
- Checked for any signs of wear or damage to brakes, suspension systems, steering components, exhaust systems and other parts of the vehicle.
- Performed automotive preventive maintenance and inspected tires.
- Maintained records of all work performed according to company guidelines.
- Tested batteries using specialized equipment such as digital multimeters.
- Greeted customers in a friendly manner upon arrival at the service station.
- Disposed of used oil containers in accordance with local regulations.
- Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.
Quality Inspector/Assembler/Deburr Technician
Midwest Precision Inc
Eastlake
09.2021 - 07.2022
- Inspected products for defects and ensured compliance with quality standards.
- Conducted visual and measurement tests using calipers and gauges.
- Documented inspection results and reported findings to management.
- Collaborated with production teams to resolve quality issues promptly.
- Maintained inspection equipment and ensured proper calibration regularly.
- Trained new inspectors on quality control procedures and protocols.
- Participated in root cause analysis for recurring defects in products.
- Assessed finished items for defects and ordered reworks to eliminate irregularities.
- Checked product accuracy against blueprints and drawings.
- Completed evaluations by properly using various gauges, tools and equipment.
- Ensured that all safety procedures were followed while inspecting materials or products.
- Inspected packaging for completeness, correctness and damage prior to shipping out orders.
- Followed industry standards and manufacturer instructions to calibrate measurement tools.
- Recommended corrective actions to minimize rate of product defects.
- Reviewed and inspected products for conformance to established standards, specifications and customer requirements.
Education
Euclid High School
Euclid, OHSkills
- Inventory management
- Customer service
- Team training
- Workflow optimization
- Safety compliance
- Conflict resolution
- Quality control
- Service recommendations
- Performance assessment
- Equipment maintenance
- Effective communication
- Problem solving
- Analytical thinking
- Strategic planning
- Time management
- Policy enforcement
- Performance evaluation
- Negotiation
- Orientation and training
- Product branding
- Consulting
- Process improvement strategies
- Succession planning
- Operations management
- Contract management
- Team building
- Staff training and development
- Rewards program oversight
- Goal setting
- Employee supervision
- Adaptability and flexibility
- Promotional planning
- Schedule oversight
- Customer rapport
- Employee performance evaluation
- Budget assistance
- Microsoft office expertise
- Sales reporting
- Strategic thinking
- Compliance
- Marketing
- Policy administration
- Coaching and mentoring
- Sales forecasting
- Cost control
- Closing oversight
- Problem-solving
- Reporting and documenting
- Vendor relationship management
- Retail operations management
- Financial reporting
- Workload management
- Task delegation
- Business administration
- Team leadership
Certification
- Osha 10 certification Jan 2021.Welding AWSD1.1 Structural certification Jan 2022.
Timeline
Assistant Manager
Jiffy Lube
05.2023 - Current
Lube Technician
Jiffy Lube
08.2022 - 05.2023
Quality Inspector/Assembler/Deburr Technician
Midwest Precision Inc
09.2021 - 07.2022
Euclid High School