Samarra Brannon
Rockvale,TN
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Sir Pizza and Urban Air Adventure Park. Demonstrates exceptional time management and communication skills, adept at resolving complaints and mentoring staff for peak performance. Maintains integrity and flexibility, ensuring seamless operations and a positive work environment.
Overview
3
3
years of professional experience
Work History
Cashier
Sir Pizza
Murfreesboro, TN
04.2021 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cafe Worker
Urban Air Adventure Park
Murfreesboro, TN
03.2022 - 02.2023
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Provided support during special events or catering orders to ensure successful execution of client requests.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA12.2022
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Written and verbal communication
Timeline
Cafe Worker
Urban Air Adventure Park
03.2022 - 02.2023
Cashier
Sir Pizza
04.2021 - 03.2024
High School Diploma -
Penn Foster Career School