Sami Vaughn
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well versed in hospitality standards and natural knack for building relationships with customers.
Overview
21
21
years of professional experience
Work History
Insurance Agent
Colonial Life
08.2021 - 12.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Banquet Bartender
The Swan And Dolphin Resort
08.2017 - 12.2020
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
- Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Fostered an environment of teamwork among bar staff and other event personnel, ensuring smooth communication and cooperation throughout each function.
- Managed cash handling responsibilities for the bar, ensuring accurate accounting and minimizing losses due to errors or theft.
- Promoted positive customer experiences with attentive service, engaging conversations, and strong problem-solving skills.
Banquet Server
Hard Rock Cafe
10.2014 - 12.2020
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
Banquet Bartender
Rosen Shingle Creek
10.2017 - 10.2020
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
- Set up glassware, liquor, and other necessary supplies for special events.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Assisted in menu planning and drink selection for themed events, resulting in unique experiences for clients and their guests.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Managed cash handling responsibilities for the bar, ensuring accurate accounting and minimizing losses due to errors or theft.
Bartender Shift Manager
Casey's On Central
10.2004 - 11.2012
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
Real Estate Agent
Watson Realty Corporation
02.2003 - 12.2006
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
Education
No Degree - Business
University of Central Florida
Orlando, FLReal Estate License -
Climber School of Real Estate
Orlando, FLInsurance License For The State of Florida -
Kaiser School
High School Diploma -
William R Boone High School
Orlando, FL05.1994
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Customer Relations
- Money handling abilities
- Store maintenance
- Client Relations
- Active Listening
Timeline
Insurance Agent
Colonial Life
08.2021 - 12.2023
Banquet Bartender
Rosen Shingle Creek
10.2017 - 10.2020
Banquet Bartender
The Swan And Dolphin Resort
08.2017 - 12.2020
Banquet Server
Hard Rock Cafe
10.2014 - 12.2020
Bartender Shift Manager
Casey's On Central
10.2004 - 11.2012
Real Estate Agent
Watson Realty Corporation
02.2003 - 12.2006
No Degree - Business
University of Central Florida
Real Estate License -
Climber School of Real Estate
Insurance License For The State of Florida -
Kaiser School
High School Diploma -
William R Boone High School
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