Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nicole Jasper

Nicole Jasper

Fort Lauderdale

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Joe DiMaggio Children's Hospital. Proven ability to enhance client satisfaction through effective problem-solving and cash handling. Adept at training and mentoring staff, fostering a collaborative environment that drives performance and achieves business goals.

Experienced with managing cashier teams to ensure smooth and efficient checkout processes. Utilizes team leadership and operational skills to maintain positive customer experience. Track record of effective communication and problem-solving abilities.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

24
24
years of professional experience

Work History

Cashier Team Lead

Joe DiMaggio Children's Hospital
03.2018 - 07.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

Hairstylist

Family Member Salon
02.2007 - 09.2017
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.

Customer Service

A Car Dealer Ship
04.2013 - 08.2016
  • Provided exceptional customer service with timely communication regarding delivery statuses.
  • Strengthened client relationships through regular communication and exceptional customer service.
  • Provided exceptional customer service, addressing client concerns efficiently and professionally.
  • Resolved customer complaints promptly, demonstrating commitment to excellent customer service.

Cashier

Home Depot
07.2006 - 10.2007
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Sales Associate

Marcom Tech
02.1999 - 04.2002
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Miramar High School
Miramar, FL

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Verbal and written communication
  • Goal setting
  • Customer focused
  • Prioritization
  • Strong verbal communication
  • Public relations

Accomplishments

A mother of 5 wonderful kids

Timeline

Cashier Team Lead

Joe DiMaggio Children's Hospital
03.2018 - 07.2023

Customer Service

A Car Dealer Ship
04.2013 - 08.2016

Hairstylist

Family Member Salon
02.2007 - 09.2017

Cashier

Home Depot
07.2006 - 10.2007

Sales Associate

Marcom Tech
02.1999 - 04.2002

Miramar High School

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