Samia Morteo
Raleigh,NC
Summary
Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and communicating with individuals at all levels. Ready to grow efficiency and expand locations by applying diverse experience and vast real estate knowledge.
Overview
14
14
years of professional experience
Work History
Real Estate Broker
Movil Realty
Durham , NC
2024.03 - Current
- Utilized advanced technology tools such as online marketing platforms or customer relationship management software systems in order facilitate efficient workflow processes.
- Researched neighborhoods or communities for clients who are interested in purchasing a new home by gathering information about schools, crime rates, and commute times.
- Kept accurate records of all transactions including notes from meetings or phone calls with clients as well as copies of signed contracts or documents related to each deal.
- Analyzed market trends and conducted research to identify potential buyers for properties.
Customer Service
Amazon Flex
Durham , NC
2023.07 - Current
- Maintained an organized system for tracking customer interactions and feedback
- Provided information about products and services available to customers
- Processed customer orders accurately and efficiently
- Stayed informed of industry trends by attending relevant workshops and seminars
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Followed policies and procedures to meet or exceed established performance requirements.
Property Manager
Real Estate by Samia
Clayton , NC
2021.06 - Current
- Managed all maintenance requests from tenants in a timely manner.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
Real Estate Broker
Anderson Realty Group
Fayetteville , NC
2022.06 - 2024.03
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions
- Negotiated purchase agreements and contracts with buyers and sellers
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases
- Managed marketing strategies for properties including advertising campaigns and open houses
- Provided guidance to clients throughout the entire buying or selling process.
Tax Specialist
Tax Paradise
Raleigh-Durham , NC
2012.01 - 2018.10
- Analyzed financial documents to ensure the accuracy of information reported on tax forms
- Researched and interpreted complex tax regulations to advise clients on the most advantageous tax filing methods
- Maintained current knowledge of changes in taxation rules and regulations through continuing education and professional development courses
- Helped individual clients, trusts, partnerships and corporations maintain compliance with tax and reporting laws
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
Manager, Customer Service
Subway
Raleigh , NC
2012.06 - 2015.05
- Coached, mentored and trained team members in order to improve their job performance
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Analyzed customer feedback data to develop action plans for improving services offered
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services
- Scheduled interviews for potential candidates and conducted reference checks prior to hire
- Enforced customer service standards and resolved customer problems to uphold quality service
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Sales Associate/Cashier
Target
Wake Forest , NC
2010.06 - 2012.07
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Answered customer inquiries regarding store policies and procedures
- Assisted customers over the phone regarding store operations, product information and order placement
- Delivered high level of customer service to patrons using active listening and engagement skills
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Associate of Applied Science -
Miller Motte Collage
Raleigh, NCSkills
- Business Administration
- Property Management
- Problem Resolution
- Tenant relations
- Maintenance Scheduling
- Database Management
- Contract Negotiation
- Customer Support
- MS Office Proficiency
- Inbound and Outbound Calling
- Time management
Languages
- English
- Spanish
- Arabic
Timeline
Real Estate Broker
Movil Realty
2024.03 - Current
Customer Service
Amazon Flex
2023.07 - Current
Real Estate Broker
Anderson Realty Group
2022.06 - 2024.03
Property Manager
Real Estate by Samia
2021.06 - Current
Manager, Customer Service
Subway
2012.06 - 2015.05
Tax Specialist
Tax Paradise
2012.01 - 2018.10
Sales Associate/Cashier
Target
2010.06 - 2012.07
Associate of Applied Science -
Miller Motte Collage
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