Samir Badouch
Clayton,NC
Summary
Driven professional with extensive experience in customer care, notably with Superior Aircraft Services, adept at enhancing passenger experiences for those with disabilities. Excelled in complaint handling and coaching, significantly improving service quality. Skilled in call center operations and reporting, consistently delivering results beyond expectations.
Overview
13
13
years of professional experience
Work History
Customer Care Associate
Superior Aircraft Services
12.2017 - Current
Help passengers with desabilites and old passengers to get transfered from to airplanes.
Customer Care Associate
G2 Secured Staff
06.2011 - Current
Transefer passengers with wheelchair from gates to doors or from doors to the gate, escort UM.
Associate
Amazon
01.2022 - 06.2023
Help passengers with desabilites and old passengers to get transfered from to airplanes.
Education
Associate Degree - English Literature
Cadi Ayad University
Morocco06.2006
Hight School Diploma - English Literature
Lycee Elwahda
Morocco06.2004
Skills
- Complaint Handling
- Call center experience
- Reporting and analysis
- Coaching and Mentoring
Languages
Arabic
Native or Bilingual
French
Full Professional
Timeline
Associate
Amazon
01.2022 - 06.2023
Customer Care Associate
Superior Aircraft Services
12.2017 - Current
Customer Care Associate
G2 Secured Staff
06.2011 - Current
Associate Degree - English Literature
Cadi Ayad University
Hight School Diploma - English Literature
Lycee Elwahda
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