Samira Cruz
Marietta,GA
Summary
Patient Service Representative at Marietta OB-GYN Affiliates, skilled in HIPAA compliance. Fluent in both Spanish and English, I excel in communication and empathy, building trust with patients. Proven ability to enhance personal experience and resolve concerns, contributing to increased patient satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Marietta OB-GYN Affiliates
11.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, maintaining an atmosphere of trust within the clinic.
- Used Athena to schedule appointments.
- Answered incoming calls, scheduled appointments and filed medical records.
- Filed and maintained patient records in accordance with HIPAA regulations.
Customer Service Representative
Restaurants / Hardware Industry
05.2011 - 08.2021
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Surgical Technologist Certificate of Completion - Surgical Technologist
University of West Georgia
Carrollton, GA11-2024
High School Diploma -
Marietta High School
Marietta, GA05-2011
Skills
- Bilingual fluent in Spanish and English
- Accountable
- Trustworthy
- Determined
- Great communication
- Considerate
- Flexible
- Great work ethic
- Team oriented
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Service Representative
Marietta OB-GYN Affiliates
11.2023 - Current
Customer Service Representative
Restaurants / Hardware Industry
05.2011 - 08.2021
Surgical Technologist Certificate of Completion - Surgical Technologist
University of West Georgia
High School Diploma -
Marietta High School
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