Samira El-Bekraoui

• Managed calendars, appointments, and meeting coordination for daily administrative operations.
• Tracked invoices, purchase orders, and office supplies to support smooth workflow.
• Coordinated internal communication between staff, vendors, and customers.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Tracked invoices, purchase orders, and ensured smooth workflow.
• Enhanced social media presence with creative content and effective targeting.
• Developed promotional copy for email, social media, and print collateral.

• Coordinated guest seating and reservations to enhance customer flow and service delivery.
• Developed training program for new staff on customer service standards, ensuring consistent, high-quality service delivery.
• Streamlined kitchen inventory records, supporting efficient operational management.

• Established a premium wedding art business, delivering high-quality services that met client needs
• Managed contracts, invoicing, and marketing, overseeing a team of artists to ensure smooth operations
• Expanded the brand's social media presence to 80k organic followers, driving engagement and business growth.

• Directed intake screenings to verify eligibility, documentation, and service requirements
• Coordinated client information collection across phone, email, and in-person intake channels
• Scheduled assessments and follow-up appointments based on intake priorities and availability
• Resolved discrepancies in applicant information through careful research and verification
• Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
• Entered sensitive data into CRM and case management systems with confidentiality
• Coordinated transfer of medical documents between departments, enhancing patient care processes.

• Monitored vital signs, respiratory status, and pain levels, documenting changes for physician review.
• Administered medications, injections, and treatments according to care plan and physician orders.
• Coordinated daily care with family members, caregivers, and interdisciplinary team members.
• Maintained accurate clinical documentation, medication records, and shift notes.
• Educated families on wound care, medication schedules, and home safety practices.
• Managed individualized care plans, adapting nursing support to changing patient needs.
• Trained new caregivers on patient routines, infection control, and transfer techniques.
• Served as a liaison between the patient, family members, and healthcare providers to ensure continuity of care throughout the treatment process.

Committed to continuous learning with plans to resume further studies in programming languages.

Graduated with a 3.28 GPA, demonstrating dedication through additional tutoring and extracurricular learning.

Graduated with a 4.0 GPA and received the Platinum Campus President Award of Excellence for outstanding academic performance and Perfect Attendance .

• summa cum laude graduate